You own the data and content you put into Atlassian products, and Atlassian owns its software and products.
This analysis describes what Atlassian's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The agreement confirms that customer data ownership remains with the customer, while Atlassian retains intellectual property rights in its products, which is material context for evaluating the scope of the AI data use authorization discussed separately.
Interpretive note: The interaction between customer data ownership and the AI and machine learning use authorization creates interpretive complexity regarding the practical scope of each provision.
The agreement states that customers retain ownership of their data submitted to Atlassian products, though the AI and machine learning use authorization grants Atlassian rights to use that data for product development and model training purposes.
How other platforms handle this
As between Customer and Duo, Duo retains all right, title, and interest in and to the Service, including all intellectual property rights therein. Customer grants Duo a limited, non-exclusive, royalty-free license to use Customer Data solely to the extent necessary to provide the Service. No rights ...
PLEASE READ THIS AGREEMENT CAREFULLY BEFORE INSTALLING OR USING THIS SOFTWARE PROGRAM. IF YOU DO NOT AGREE WITH ALL OF THE TERMS OF THIS AGREEMENT, YOU MAY NOT INSTALL OR OTHERWISE ACCESS THE SOFTWARE.
If you do post content or submit material, and unless we indicate otherwise, you grant Audible and its subsidiaries and affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, d...
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"As between the parties, Customer retains all right, title, and interest in and to Customer Data. As between the parties, Atlassian retains all right, title, and interest in and to the products and all related intellectual property.— Excerpt from Atlassian's Atlassian Cloud Terms
REGULATORY LANDSCAPE: Customer data ownership provisions interact with GDPR data controller and data processor obligations, where customer organizations typically act as data controllers and Atlassian acts as a data processor for personal data. The DPA governs personal data processing, and intellectual property provisions govern content and configuration data separately. GOVERNANCE EXPOSURE: Low for the IP ownership provision standing alone, though Medium in context of the AI training use authorization, which creates a use right over customer-owned data that extends beyond pure service delivery. JURISDICTION FLAGS: EU customers should confirm that the DPA accurately characterizes the controller-processor relationship and that Atlassian's use of customer data for AI training is assessed as either authorized processing or a separate processing purpose requiring additional legal basis. CONTRACT AND VENDOR IMPLICATIONS: Procurement teams should confirm that data ownership retention is clearly documented in their vendor agreements and that any license granted to Atlassian for service delivery purposes is appropriately scoped. The interaction between the IP ownership clause and the AI data use authorization should be flagged for legal review. COMPLIANCE CONSIDERATIONS: Privacy and legal teams should assess whether the AI training use right is consistent with the customer's data ownership claims and with representations made to their own customers or employees regarding how their data is handled.
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The agreement confirms that customer data ownership remains with the customer, while Atlassian retains intellectual property rights in its products, which is material context for evaluating the scope of the AI data use authorization discussed separately.
The agreement states that customers retain ownership of their data submitted to Atlassian products, though the AI and machine learning use authorization grants Atlassian rights to use that data for product development and model training purposes.
ConductAtlas has identified this type of provision across 24 platforms. See the full comparison.
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