AI21 can change, pause, or shut down their services at any time without warning, and can cut off your access for any reason they decide — with no financial liability to you.
This analysis describes what AI21 Labs's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause establishes AI21's unilateral authority to alter service availability and user access independent of user agreement or advance notification, and disclaims liability exposure for such actions. This creates operational flexibility for the service provider while establishing service continuity as non-guaranteed.
The updated terms remove the explicit "Your Opt-Out Rights" button that previously allowed users to opt out of data sales and targeted advertising. In its place, the revised language establishes a general cookie consent framework requiring users to click "Accept" to allow cookies for site navigation, usage analysis, and marketing efforts. Users retain the ability to choose not to allow certain cookie types, but the prior dedicated opt-out mechanism for data sales and targeted advertising is no longer explicitly described in the accessible terms interface. If you wish to control cookie preferences, you can click on the cookie settings to modify consent for different types of cookies; however, strictly necessary cookies cannot be declined as they are required for core website functionality.
View change record →If AI21 suspends or terminates your account — even incorrectly — you have no contractual right to damages or service continuity, which creates serious risk for businesses that depend on AI21's APIs for their products.
How other platforms handle this
Docusign reserves the right to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. Docusign reserves the right to terminate your access to all or any part of the Services at any time, with or without cause, with or without notice, effective i...
Fitbit reserves the right to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. Fitbit may also terminate or suspend your account and access to the Services at any time, for any reason, without notice, and without liability to you.
Microsoft reserves the right to change or discontinue any service at any time, with or without notice. We may also modify these terms at any time, and such modification will be effective upon posting unless we notify you otherwise. Your continued use of the services after the effective date of any c...
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"AI21 reserves the right to modify, suspend, or discontinue the Services (or any part thereof) at any time, with or without notice, and without liability to you. AI21 may also terminate or suspend your access to the Services at any time, for any reason, including if AI21 believes you have violated these Terms.— Excerpt from AI21 Labs's AI21 Labs Terms of Use
(1) REGULATORY FRAMEWORK: Unilateral termination clauses are subject to general contract law and, for consumer-facing services, consumer protection statutes. In the EU, Unfair Contract Terms Directive (93/13/EEC) and the Digital Services Act (DSA) Art. 17 require platforms to provide reasons for account suspension and allow appeals. UK Consumer Rights Act 2015 similarly restricts unfair terms. GDPR Art. 17 (right to erasure) and Art. 20 (data portability) create obligations upon termination. (2)
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The clause establishes AI21's unilateral authority to alter service availability and user access independent of user agreement or advance notification, and disclaims liability exposure for such actions. This creates operational flexibility for the service provider while establishing service continuity as non-guaranteed.
If AI21 suspends or terminates your account — even incorrectly — you have no contractual right to damages or service continuity, which creates serious risk for businesses that depend on AI21's APIs for their products.
ConductAtlas has identified this type of provision across 6 platforms. See the full comparison.
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