AI21 Labs Terms of Use

This document governs use of AI21 Labs' AI-powered products and services, including Jamba models, APIs, and the AI21 Studio platform, establishing a binding agreement between AI21 Labs Ltd. (an Israeli company) and users or enterprise customers who access services directly or via API. The agreement states that users grant AI21 Labs a broad license to use submitted inputs and outputs to operate, maintain, and improve services, and the terms authorize AI21 Labs to suspend or terminate access at any time for any reason with or without notice. Notable provisions include a limitation of liability capping AI21's total aggregate liability at the greater of $100 or the amounts paid by the user in the twelve months preceding the claim, combined with a broad disclaimer of all implied warranties; the agreement also asserts the right to modify terms unilaterally with continued use constituting acceptance, which is a common but operationally significant practice. The terms engage GDPR and Israeli data protection law given AI21 Labs' Israeli incorporation and EU customer base, and may require evaluation under CCPA for California residents; the EU AI Act is also relevant given that Jamba and related large language models are covered by that regulation's provider obligations. Enterprise customers and API developers face additional contractual exposure through indemnification obligations and usage policy compliance requirements that may require downstream vendor assessment.