What can I do about this clause?

{'method': 'IN_APP', 'recipient': 'https://apps.docusign.com', 'difficulty': 'MODERATE', 'action_type': 'EXPORT_DATA', 'instructions': 'Regularly log in to your Docusign account and download copies of all executed documents to your own secure storage. Use the Docusign web app to export documents in PDF format from your Completed folder.', 'deadline_days': None, 'deadline_hours': None}

Which regulatory agencies enforce this type of clause?

{'agency': 'FTC', 'reason': 'The FTC can investigate unilateral termination practices applied in a deceptive or unfair manner under Section 5 of the FTC Act.', 'complaint_url': 'https://reportfraud.ftc.gov/'}

What is the severity of this clause?

ConductAtlas classifies this Unilateral Service Modification and Termination clause as high severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

Do other platforms have similar clauses?

Yes. ConductAtlas has identified similar Unilateral Service Modification and Termination clauses across approximately 7 other tracked platforms. You can compare how platforms differ on this clause type in the cross-platform comparison view.

Unilateral Service Modification and Termination — DocuSign

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What it is

Docusign can change, suspend, or terminate your access to its services at any time, for any reason or no reason, without warning.

Consumer impact (what this means for users)

This clause means Docusign can shut down your account or change its services without warning, potentially leaving you unable to access documents you have signed or are in the process of executing — creating serious business continuity risk.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.

Export Your Data

Regularly log in to your Docusign account and download copies of all executed documents to your own secure storage. Use the Docusign web app to export documents in PDF format from your Completed folder.

Cross-platform context

See how other platforms handle Unilateral Service Modification and Termination and similar clauses.

Compare across platforms →

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Why it matters (compliance & risk perspective)

For businesses and individuals relying on Docusign for legally binding document management, sudden termination without notice could disrupt ongoing transactions, pending signature requests, and access to historical documents.

View original clause language

Docusign reserves the right to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. Docusign reserves the right to terminate your access to all or any part of the Services at any time, with or without cause, with or without notice, effective immediately.

Institutional analysis (Compliance & legal intelligence)

1) REGULATORY FRAMEWORK: Unilateral termination clauses in SaaS agreements are examined under UCC Article 2, common law implied covenant of good faith and fair dealing, and state consumer protection statutes. The FTC Act Section 5 is relevant if termination practices are applied in a discriminatory or deceptive manner. GDPR Article 17 (right to erasure) and Article 20 (data portability) create obligations upon termination for EU users that constrain how Docusign can implement account closure. 2)

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Applicable agencies

FTC

The FTC can investigate unilateral termination practices applied in a deceptive or unfair manner under Section 5 of the FTC Act.
File a complaint →

Provision details

Document information

Document

DocuSign Terms and Conditions

Entity

DocuSign

Document last updated

April 29, 2026

Tracking information

First tracked

April 27, 2026

Last verified

April 27, 2026

Record ID

CA-P-003530

Document ID

CA-D-00197

Evidence Provenance

Source URL

https://www.docusign.com/company/terms-and-conditions

Wayback Machine

View archived versions →

SHA-256

89c1b94cc9747df4e892bbc39b281464db8f360101bb48d9f68e1e0abad007c6

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: DocuSign | Document: DocuSign Terms and Conditions | Record: CA-P-003530
Captured: 2026-04-27 14:12:49 UTC | SHA-256: 89c1b94cc9747df4…
URL: https://conductatlas.com/platform/docusign/docusign-terms-and-conditions/unilateral-service-modification-and-termination/
Accessed: May 2, 2026

Classification

Severity

High

Unilateral Service Modification and Termination