This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause eliminates refund rights for the duration of the applicable term except in three narrow circumstances, meaning users who cancel early or are dissatisfied generally cannot recover amounts paid.
The reader cannot cancel payments or obtain a refund for the current term unless Zoom agrees, a law requires it, or the reader's Order Form expressly permits it.
How other platforms handle this
Service fees are generally not refundable for returned items. If your order is refunded, we may issue a refund, replacement, or credit at our discretion.
Once you redeem your Points, you cannot cancel or return the Redemption Option for a refund of Points except in the case of defective products or as required by applicable law.
If your API access is disabled or terminated, but you or your End User has previously spent on the Site, you or your End User are not entitled to a refund of previously spent amounts.
"You agree that all payments are non-cancelable for the Initial Subscription Term or the then-current Renewal Term, as applicable, and are final and non-refundable, unless otherwise agreed to by Zoom, required by Law, or set forth in your Order Form.Excerpt from Zoom's Terms of Service
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The clause eliminates refund rights for the duration of the applicable term except in three narrow circumstances, meaning users who cancel early or are dissatisfied generally cannot recover amounts paid.
The reader cannot cancel payments or obtain a refund for the current term unless Zoom agrees, a law requires it, or the reader's Order Form expressly permits it.
ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.
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