Zoom collects behavioral usage data including mouse movements, clicks, and keystrokes (described as authorized by the account owner) to understand feature usage, improve product design, and suggest features. The statement notes that some usage data collection is optional and may be controlled via a Diagnostic Data Preferences Setting.
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision discloses collection of granular behavioral interaction data including keystroke-level inputs, which is a detailed category of behavioral monitoring. The statement conditions certain collection on account owner authorization and notes an optional Diagnostic Data Preferences Setting for some usage data, but does not fully delineate which specific data types are subject to that opt-out.
Interpretive note: The statement does not fully specify which behavioral data types (including keystroke collection) are subject to the Diagnostic Data Preferences Setting opt-out versus which are collected as a baseline operational requirement.
This new provision explicitly discloses collection of granular interaction data including keystrokes and mouse movements, which represents detailed behavioral tracking previously not transparently disclosed.
View full change record →This provision discloses that Zoom collects mouse movements, clicks, and keystrokes during use of its products, where authorized by the account owner, for purposes of feature usage analysis and product improvement. Under this clause, some usage data collection can be managed through the Diagnostic Data Preferences Setting in user account settings.
Cross-platform context
See how other platforms handle Usage Data Collection Including Keystrokes and Mouse Movements and similar clauses.
Compare across platforms →"Information about how people and their devices interact with Zoom products and services, such as: when participants join and leave a meeting; whether participants sent messages and who they message with; performance data; mouse movements, clicks, keystrokes or actions (such as mute/unmute or video on/off), edits to transcript text, where authorized by the account owner and other inputs that help Zoom to understand feature usage, improve product design, and suggest features.Excerpt from Zoom's Privacy Statement
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This provision discloses collection of granular behavioral interaction data including keystroke-level inputs, which is a detailed category of behavioral monitoring. The statement conditions certain collection on account owner authorization and notes an optional Diagnostic Data Preferences Setting for some usage data, but does not fully delineate which specific data types are subject to that opt-out.
This provision discloses that Zoom collects mouse movements, clicks, and keystrokes during use of its products, where authorized by the account owner, for purposes of feature usage analysis and product improvement. Under this clause, some usage data collection can be managed through the Diagnostic Data Preferences Setting in user account settings.
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