Zoom · Zoom Privacy Statement · View original document ↗

Prohibition on using Customer Content to train AI models

High severity High confidence Explicitdocumentlanguage Common · 215 of 352 platforms
Share 𝕏 Share in Share 🔒 PDF
Monitor governance changes for Zoom Create a free account to receive the weekly governance digest and monitor one platform for governance changes.
Create free account No credit card required.

This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Users' communications-like Customer Content is expressly excluded from AI model training by Zoom and by third parties through Zoom, providing a defined protection against that specific use.

Consumer impact (what this means for users)

Your audio, video, chat, screen sharing, attachments, and similar Customer Content will not be used to train Zoom's or any third-party AI models.

How other platforms handle this

LlamaIndex Medium

We do not train any models on User Content.

Tinder Medium

This is still Your Content, and you are responsible for it and its accuracy, as well as your use of it on our Services and any and all decisions made, actions taken, and failures to take action based on Your Content.

ActiveCampaign Medium

Due to the nature of the AI Features, generated Marketing Content may not be unique across users and the AI Features may generate the same or similar Marketing Content for other users.

See all platforms with this clause type →

Monitoring

Zoom has changed this document before.

Receive same-day alerts, structured change summaries, and monitoring for up to 25 platforms.

Get Monitor Or create a free account →
▸ View Original Clause Language DOCUMENT RECORD
"
Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Zoom's or its third-party artificial intelligence models.

— Excerpt from Zoom's Zoom Privacy Statement

Applicable regulations

EU AI Act
European Union
GDPR
European Union
UK GDPR
United Kingdom

Provision details

Document information
Document
Zoom Privacy Statement
Entity
Zoom
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-030768
Document ID
CA-D-00190
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
2cdaf89746b4ead6eb84dcc77d42c153ed2873fbea3fa5dae94f8a50d9833ee5
Analysis generated
July 9, 2026 05:36 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Zoom
Document: Zoom Privacy Statement
Record ID: CA-P-030768
Captured: 2026-07-09 05:36:51 UTC
SHA-256: 2cdaf89746b4ead6…
URL: https://conductatlas.com/platform/zoom/zoom-privacy-statement/provision/CA-P-030768/prohibition-on-using-customer-content-to-train-ai-models/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

Other risks in this policy

Related Analysis

Compliance Governance Intelligence

Need to monitor specific governance provisions?

Compliance includes provision-level monitoring, governance timelines, regulatory mapping, and audit-ready analysis.

Arbitration clauses AI governance Data rights Indemnification Retention policies
Get Compliance

Or start with Monitor →

Built from archived source documents, structured governance mappings, and historical version tracking.

Frequently Asked Questions

What does Zoom's Prohibition on using Customer Content to train AI models clause do?

Users' communications-like Customer Content is expressly excluded from AI model training by Zoom and by third parties through Zoom, providing a defined protection against that specific use.

How does this clause affect you?

Your audio, video, chat, screen sharing, attachments, and similar Customer Content will not be used to train Zoom's or any third-party AI models.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 215 platforms. See the full comparison.

Is ConductAtlas affiliated with Zoom?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zoom.