This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Employee access to Customer Content is prohibited by default and limited to two defined exceptions: account owner authorization and legal, safety, security, or support necessity.
Your meeting, webinar, messaging, and email content cannot be accessed by Zoom employees unless your account owner has authorized it or it is required for legal, safety, security, or support purposes.
How other platforms handle this
Where the law allows us to, we may use the content you and other users have posted for training or to help us to improve the way we filter content on our platform.
In accordance with applicable legal requirements, we may use your information to tailor and provide you with content and advertisements.
We may use your personal data to personalize your experience interacting with Content, including what Content we recommend, show, or don't show to you.
Monitoring
Zoom has changed this document before.
Receive same-day alerts, structured change summaries, and monitoring for up to 25 platforms.
"Zoom employees do not access or use Customer Content including meeting, webinar, messaging, or email content...unless authorized by the account owner...or as required for legal, safety, security or support purposes.— Excerpt from Zoom's Zoom Privacy Statement
We read the privacy policies and terms of service of 38 AI platforms. Here is what they say about training, retention, arbitration, and liability.
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Employee access to Customer Content is prohibited by default and limited to two defined exceptions: account owner authorization and legal, safety, security, or support necessity.
Your meeting, webinar, messaging, and email content cannot be accessed by Zoom employees unless your account owner has authorized it or it is required for legal, safety, security, or support purposes.
ConductAtlas has identified this type of provision across 280 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zoom.