This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Employee access to Customer Content is prohibited by default and limited to two defined exceptions: account owner authorization and legal, safety, security, or support necessity.
Your meeting, webinar, messaging, and email content cannot be accessed by Zoom employees unless your account owner has authorized it or it is required for legal, safety, security, or support purposes.
How other platforms handle this
We use information about you, information that we collect from within your account, information that you provide to our customer happiness team, and information about your interactions with the Service to resolve technical issues you experience with the Service.
We may also aggregate and/or de-identify your Data and may use such aggregate or de-identified information for any other purposes to the extent permitted under applicable law and not attempt to re-identify the information, unless required by law.
Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities
"Zoom employees do not access or use Customer Content including meeting, webinar, messaging, or email content...unless authorized by the account owner...or as required for legal, safety, security or support purposes.Excerpt from Zoom's Privacy Statement
We read the privacy policies and terms of service of 38 AI platforms. Here is what they say about training, retention, arbitration, and liability.
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Employee access to Customer Content is prohibited by default and limited to two defined exceptions: account owner authorization and legal, safety, security, or support necessity.
Your meeting, webinar, messaging, and email content cannot be accessed by Zoom employees unless your account owner has authorized it or it is required for legal, safety, security, or support purposes.
ConductAtlas has identified this type of provision across 273 platforms. See the full comparison.
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