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The statement explicitly prohibits Zoom from using Customer Content, defined to include audio, video, chat, screen sharing, attachments, poll results, whiteboards, and reactions, to train Zoom's own or any third-party AI models. This prohibition is stated twice in the document, under both data use and marketing sections.
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes an explicit contractual prohibition on using meeting and communication content for AI model training, which is a materially distinct disclosure relative to some other platform communications services. The provision is separately noted from the intelligent features authorization, which permits processing of Customer Content solely to deliver those features to the user.
This provision establishes that Zoom will not use Customer Content including audio, video, chat, and collaborative feature content to train AI models, either internally or through third parties. Under this clause, Zoom's intelligent features may process Customer Content to deliver outputs to users, but that processing is described as distinct from AI model training.
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"Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Zoom's or its third-party artificial intelligence models. Zoom does not use Customer Content for any marketing or promotions.Excerpt from Zoom's Privacy Statement
1. REGULATORY LANDSCAPE: Emerging AI governance frameworks, including the EU AI Act and various U.S. state AI transparency proposals, increasingly address the use of personal data for AI training. This provision establishes a contractual prohibition that may be relevant to enterprise customers assessing their own AI governance obligations under GDPR Article 22 (automated decision-making) and the EU AI Act. The FTC has expressed interest in AI data practices under its unfair or deceptive practices authority. 2. GOVERNANCE EXPOSURE: Medium. The prohibition is explicitly stated and appears twice in the document, providing a relatively clear contractual basis for enterprise customers to rely upon. However, the document does not specify audit or verification mechanisms by which customers could confirm adherence to this prohibition. The distinction between AI training (prohibited) and intelligent feature processing (permitted) may require additional documentation for enterprise AI governance programs. 3. JURISDICTION FLAGS: The EU AI Act, once fully applicable, may impose documentation and transparency requirements on organizations deploying AI-assisted features in enterprise communications platforms. Organizations in heavily regulated sectors (financial services, healthcare) may face additional AI governance requirements that interact with this provision. 4. CONTRACT AND VENDOR IMPLICATIONS: Enterprise customers with AI governance policies or vendor assessment programs should document this prohibition as part of their Zoom vendor assessment. The absence of an audit right or independent verification mechanism for this prohibition may be a due diligence gap for organizations requiring contractual audit rights over AI data practices. 5. COMPLIANCE CONSIDERATIONS: Compliance teams should confirm that this prohibition is reflected in their organization's AI vendor inventory and governance documentation. For customers in sectors subject to AI-specific regulation, the distinction between AI training and intelligent feature processing should be clearly understood and documented in internal AI governance records.
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This provision establishes an explicit contractual prohibition on using meeting and communication content for AI model training, which is a materially distinct disclosure relative to some other platform communications services. The provision is separately noted from the intelligent features authorization, which permits processing of Customer Content solely to deliver those features to the user.
This provision establishes that Zoom will not use Customer Content including audio, video, chat, and collaborative feature content to train AI models, either internally or through third parties. Under this clause, Zoom's intelligent features may process Customer Content to deliver outputs to users, but that processing is described as distinct from AI model training.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zoom.