The statement explicitly prohibits Zoom from using Customer Content, defined to include audio, video, chat, screen sharing, attachments, poll results, whiteboards, and reactions, to train Zoom's own or any third-party AI models. This prohibition is stated twice in the document, under both data use and marketing sections.
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes an explicit contractual prohibition on using meeting and communication content for AI model training, which is a materially distinct disclosure relative to some other platform communications services. The provision is separately noted from the intelligent features authorization, which permits processing of Customer Content solely to deliver those features to the user.
Added explicit prohibition on using Customer Content for marketing or promotions, and clarified the scope by adding 'any' and capitalizing 'Customer Content'.
View full change record →This provision establishes that Zoom will not use Customer Content including audio, video, chat, and collaborative feature content to train AI models, either internally or through third parties. Under this clause, Zoom's intelligent features may process Customer Content to deliver outputs to users, but that processing is described as distinct from AI model training.
Cross-platform context
See how other platforms handle AI Training Prohibition on Customer Content and similar clauses.
Compare across platforms →"Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Zoom's or its third-party artificial intelligence models. Zoom does not use Customer Content for any marketing or promotions.Excerpt from Zoom's Privacy Statement
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This provision establishes an explicit contractual prohibition on using meeting and communication content for AI model training, which is a materially distinct disclosure relative to some other platform communications services. The provision is separately noted from the intelligent features authorization, which permits processing of Customer Content solely to deliver those features to the user.
This provision establishes that Zoom will not use Customer Content including audio, video, chat, and collaborative feature content to train AI models, either internally or through third parties. Under this clause, Zoom's intelligent features may process Customer Content to deliver outputs to users, but that processing is described as distinct from AI model training.
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