This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause establishes a consent requirement for a specific data use practice, creating an operational framework where AI model training using customer communication content requires affirmative customer authorization rather than occurring by default.
Interpretive note: The precise scope of data categories included or excluded from AI training absent an opt-out, and what constitutes valid consent under GDPR for this purpose, involves interpretive uncertainty that may vary by jurisdiction and regulatory guidance.
The provision authorizes account owners and administrators to control whether customer communication content is used for AI training purposes. Without enabling AI features, customer audio, video, and chat content will not be used for this purpose according to the stated terms.
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We are simplifying our Terms of Use, including clarifications around the use of AI tools, and their data use. We have moved the terms that describe AI Features, which were previously written for a Creator audience and located under the AI-Based Tools Supplemental Terms and Disclaimer, into the User ...
Data publicly available on the Internet. Our artificial intelligence models are trained on data that is publicly available on the Internet by third parties, which may contain personal data, even if we use good practices to filter out such personal data. [...] Training Datasets. In some cases, we acc...
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"Zoom does not use audio, video, or chat Customer Content to train our artificial intelligence models without customer consent. Account owners and administrators can choose to enable certain AI features.— Excerpt from Zoom's Zoom Privacy Statement
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This clause establishes a consent requirement for a specific data use practice, creating an operational framework where AI model training using customer communication content requires affirmative customer authorization rather than occurring by default.
The provision authorizes account owners and administrators to control whether customer communication content is used for AI training purposes. Without enabling AI features, customer audio, video, and chat content will not be used for this purpose according to the stated terms.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zoom.