Account owners and their designated administrators may access participant message content, direct messages, recordings, transcripts, and collaborative feature content generated by users on their accounts, subject to their configured settings. The scope of access includes in-meeting chat, Zoom Chat, direct messages under archiving, email and calendar content on Zoom Email accounts, and content from collaborative features such as whiteboards and polls.
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that organizations operating as Zoom account owners have broad visibility into communications and content generated by users on their accounts, including direct messages when archiving is enabled. The scope of access depends on account settings but includes categories of content that employees or participants may not expect to be accessible to their employer or hosting organization.
This new high-severity provision explicitly discloses that account owners have broad access to participant content and messaging data, which represents a significant privacy concern for meeting attendees.
View full change record →This provision establishes that account owners such as employers or educational institutions may access participant messages, direct messages under archiving configurations, recordings, transcripts, and collaborative feature content. Under this clause, individuals using Zoom through an organizational account should be aware that their account owner's settings determine the extent of visibility into their communications.
Cross-platform context
See how other platforms handle Account Owner Access to Participant Messages and Content and similar clauses.
Compare across platforms →"Depending on their settings, account owners and the users they designate can access personal data for participants who join meetings and webinars on their account or send messages to users on their account. Depending on their settings, account owners also can see sender and receiver information, and other messaging data, along with the content of messages sent to and from users on their account (including from in-meeting chat where dedicated meeting group chats are enabled), unless the account owner has enabled Advanced Chat Encryption. If a participant in a meeting is subject to archiving, their account owner will have access to messages sent to Everyone in the meeting, as well as direct messages sent to that participant.Excerpt from Zoom's Privacy Statement
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This provision establishes that organizations operating as Zoom account owners have broad visibility into communications and content generated by users on their accounts, including direct messages when archiving is enabled. The scope of access depends on account settings but includes categories of content that employees or participants may not expect to be accessible to their employer or hosting organization.
This provision establishes that account owners such as employers or educational institutions may access participant messages, direct messages under archiving configurations, recordings, transcripts, and collaborative feature content. Under this clause, individuals using Zoom through an organizational account should be aware that their account owner's settings determine the extent of visibility into their communications.
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