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When users submit contact forms or indicate interest in a Third-Party Provider through Zillow's Services, the agreement authorizes transfer of user contact and other personal information to those providers, who may retain it and use it for telemarketing calls. Zillow states it does not control how Third-Party Providers handle received information.
This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision authorizes sharing of user contact information, including name and phone number, with third-party real estate professionals, mortgage lenders, and other providers, who may use it for telemarketing and are not contractually bound to Zillow's data handling standards after receipt.
Interpretive note: Whether contact form submission constitutes sufficient TCPA prior express written consent depends on the specific disclosure language presented at the point of submission, which is not reproduced in the master terms document.
The updated terms establish explicit consent for Zillow to contact you through email, phone calls, text messages, and in-app features using automatic dialing systems and prerecorded voices. These communications may include advertising or marketing offers alongside transactional messages. Message and data rates may apply depending on your carrier, and contact frequency will vary based on your account activity. You can opt out of text messages at any time by replying STOP, and calls with Zillow employees may be recorded for quality control and internal business purposes.
View change record →The agreement states that submitting a contact form or indicating interest in a Third-Party Provider authorizes Zillow to transfer user contact and personal information to that provider, who may retain it independently and initiate telemarketing calls. Zillow disclaims responsibility for how Third-Party Providers handle or use that information after transfer.
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See how other platforms handle Third-Party Data Sharing and Lead Referral Authorization and similar clauses.
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"By using a tool that allows for User Information to be transferred, you agree that we may transfer the applicable User Information or other information to the applicable third-parties, which are not under our control. If you submit a contact form or otherwise indicate your interest in contacting a Third-Party Provider, you may receive telemarketing calls from the Third-Party Provider using the contact information you provided. Third-Party Providers may keep your contact information and any other information received by the Third-Party Provider in processing a contact or other request form.Excerpt from Zillow's Terms of Use
1. REGULATORY LANDSCAPE: This provision implicates the Telephone Consumer Protection Act regarding telemarketing calls, the FTC Act concerning data sharing disclosures, and state privacy laws including CCPA regarding sharing of personal information (name, contact details, and other submitted data) with third parties. The TCPA requires prior express written consent for autodialed or prerecorded telemarketing calls; whether the contact form submission constitutes sufficient TCPA consent depends on the specific disclosure language presented at the point of submission, which is not reproduced in the master terms. 2. GOVERNANCE EXPOSURE: High. The authorization for third parties not under Zillow's control to receive and retain user contact information and initiate telemarketing is a significant data sharing disclosure. CCPA-regulated businesses receiving California residents' personal information through this mechanism must comply with applicable CCPA obligations independently. 3. JURISDICTION FLAGS: California residents have CCPA rights regarding sharing of personal information with third parties, including the right to opt out of sale or sharing in certain contexts. Illinois, Virginia, Colorado, and other states with comprehensive privacy laws create additional exposure for entities receiving user data through this mechanism. TCPA exposure applies nationwide. 4. CONTRACT AND VENDOR IMPLICATIONS: Third-Party Providers receiving lead data through Zillow's referral mechanism should conduct due diligence on the consent basis presented to users at the point of data submission, particularly for TCPA compliance. Zillow's disclaimer of control over Third-Party Provider data handling does not relieve recipients of independent regulatory obligations. 5. COMPLIANCE CONSIDERATIONS: Compliance teams should review the specific consent language displayed at contact form submission points to assess TCPA and state privacy law compliance. Organizations receiving leads from Zillow should map what personal information is received, under what consent basis, and whether their downstream use (including telemarketing) is covered by the user's stated authorization.
This provision authorizes sharing of user contact information, including name and phone number, with third-party real estate professionals, mortgage lenders, and other providers, who may use it for telemarketing and are not contractually bound to Zillow's data handling standards after receipt.
The agreement states that submitting a contact form or indicating interest in a Third-Party Provider authorizes Zillow to transfer user contact and personal information to that provider, who may retain it independently and initiate telemarketing calls. Zillow disclaims responsibility for how Third-Party Providers handle or use that information after transfer.
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