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Zillow's total financial liability to any user for all claims under these terms is capped at the greater of fees paid to Zillow in the prior 12 months or $100, regardless of the legal theory under which the claim is brought.
This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision defines the maximum financial recovery available to any individual user against Zillow and all its affiliates for any claim under these terms, including contract, tort, and related theories. For users who pay no fees or minimal fees, the effective cap is $100.
Interpretive note: Enforceability of the $100 liability cap may vary by jurisdiction and claim type under applicable state consumer protection law.
The updated terms establish explicit consent for Zillow to contact you through email, phone calls, text messages, and in-app features using automatic dialing systems and prerecorded voices. These communications may include advertising or marketing offers alongside transactional messages. Message and data rates may apply depending on your carrier, and contact frequency will vary based on your account activity. You can opt out of text messages at any time by replying STOP, and calls with Zillow employees may be recorded for quality control and internal business purposes.
View change record →The agreement limits what any individual user may recover from Zillow and its affiliates for all claims to the greater of their prior 12 months of fees paid or $100. For free-tier users, this means the stated maximum recovery is $100 regardless of the nature or magnitude of the harm asserted.
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"THE AGGREGATE LIABILITY OF THE ZILLOW COMPANIES AND ANY OF OUR AFFILIATES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, ANY PORTION OF THE SERVICES OR OTHERWISE UNDER THESE TERMS OF USE, WHETHER UNDER CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF: (1) THE AMOUNT YOU HAVE PAID TO THE ZILLOW COMPANIES FOR THE SERVICES IN THE 12 MONTHS PRIOR TO THE EVENTS OR CIRCUMSTANCES GIVING RISE TO THE CLAIMS; OR (2) $100.Excerpt from Zillow's Terms of Use
1. REGULATORY LANDSCAPE: Liability caps in consumer contracts interact with state consumer protection statutes in several jurisdictions. California's Consumer Legal Remedies Act and similar state laws may limit the enforceability of liability caps against consumers in certain claim categories. The FTC Act's prohibition on unfair or deceptive practices may be relevant where the cap substantially limits consumer remedies. 2. GOVERNANCE EXPOSURE: Medium. Liability caps are standard in consumer platform agreements; however, the $100 floor combined with mandatory arbitration creates a practical ceiling on individual recoveries that may affect whether disputes are pursued at all. Applicable law in specific jurisdictions may constrain this cap's enforceability for certain claim types. 3. JURISDICTION FLAGS: California, New Jersey, and other states with robust consumer protection statutes present heightened exposure for enforceability of low liability caps in consumer-facing agreements. EU member states may impose mandatory minimum liability standards that interact with this provision. 4. CONTRACT AND VENDOR IMPLICATIONS: For business users or real estate professionals who pay subscription fees, the cap scales with fees paid but still excludes consequential, indirect, and punitive damages. Enterprise or commercial agreements with Zillow should be reviewed to determine whether separate liability terms apply. 5. COMPLIANCE CONSIDERATIONS: Legal teams advising clients who rely on Zillow's Services for material business operations (such as listing distribution or lead generation) should assess the practical risk allocation created by this cap in light of the operational dependency involved.
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This provision defines the maximum financial recovery available to any individual user against Zillow and all its affiliates for any claim under these terms, including contract, tort, and related theories. For users who pay no fees or minimal fees, the effective cap is $100.
The agreement limits what any individual user may recover from Zillow and its affiliates for all claims to the greater of their prior 12 months of fees paid or $100. For free-tier users, this means the stated maximum recovery is $100 regardless of the nature or magnitude of the harm asserted.
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