Zillow's total financial liability to any user for all claims under these terms is capped at the greater of fees paid to Zillow in the prior 12 months or $100, regardless of the legal theory under which the claim is brought.
This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision defines the maximum financial recovery available to any individual user against Zillow and all its affiliates for any claim under these terms, including contract, tort, and related theories. For users who pay no fees or minimal fees, the effective cap is $100.
Interpretive note: Enforceability of the $100 liability cap may vary by jurisdiction and claim type under applicable state consumer protection law.
The updated terms establish explicit consent for Zillow to contact you through email, phone calls, text messages, and in-app features using automatic dialing systems and prerecorded voices. These communications may include advertising or marketing offers alongside transactional messages. Message and data rates may apply depending on your carrier, and contact frequency will vary based on your account activity. You can opt out of text messages at any time by replying STOP, and calls with Zillow employees may be recorded for quality control and internal business purposes.
View change record →Lookback period extended from 6 months to 12 months; scope expanded to include 'Zillow Companies' and affiliates; added explicit reference to contract and tort claims; restructured as numbered options for clarity.
View full change record →The agreement limits what any individual user may recover from Zillow and its affiliates for all claims to the greater of their prior 12 months of fees paid or $100. For free-tier users, this means the stated maximum recovery is $100 regardless of the nature or magnitude of the harm asserted.
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Compare across platforms →"THE AGGREGATE LIABILITY OF THE ZILLOW COMPANIES AND ANY OF OUR AFFILIATES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, ANY PORTION OF THE SERVICES OR OTHERWISE UNDER THESE TERMS OF USE, WHETHER UNDER CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF: (1) THE AMOUNT YOU HAVE PAID TO THE ZILLOW COMPANIES FOR THE SERVICES IN THE 12 MONTHS PRIOR TO THE EVENTS OR CIRCUMSTANCES GIVING RISE TO THE CLAIMS; OR (2) $100.Excerpt from Zillow's Terms of Use
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This provision defines the maximum financial recovery available to any individual user against Zillow and all its affiliates for any claim under these terms, including contract, tort, and related theories. For users who pay no fees or minimal fees, the effective cap is $100.
The agreement limits what any individual user may recover from Zillow and its affiliates for all claims to the greater of their prior 12 months of fees paid or $100. For free-tier users, this means the stated maximum recovery is $100 regardless of the nature or magnitude of the harm asserted.
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