You cannot bring or participate in any class action or group lawsuit against Zillow; all claims must be filed individually.
This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Class actions are often the only practical legal mechanism for consumers to challenge widespread harms where individual damages are small, and waiving this right removes meaningful legal recourse for many consumers.
The updated terms establish explicit consent for Zillow to contact you through email, phone calls, text messages, and in-app features using automatic dialing systems and prerecorded voices. These communications may include advertising or marketing offers alongside transactional messages. Message and data rates may apply depending on your carrier, and contact frequency will vary based on your account activity. You can opt out of text messages at any time by replying STOP, and calls with Zillow employees may be recorded for quality control and internal business purposes.
View change record →Language changed from 'INSTEAD OF THROUGH COURT LITIGATION' to 'INSTEAD OF JURY TRIALS OR CLASS ACTIONS' and scope expanded to define 'Disputes' more broadly with explicit reference to breach, termination, enforcement, interpretation and validity.
View full change record →This provision eliminates the consumer's right to collective legal action, which is often the primary mechanism for accountability when a company engages in practices that affect large numbers of users but cause individually small harms.
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If, however, this Class Action Waiver is deemed invalid or unenforceable with respect to a particular Dispute...neither you nor Chegg will be entitled to arbitration of such Dispute.
the arbitration provider, National Arbitration and Mediation ("NAM"), shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms...were fully satisfied.
Neither you nor we may elect arbitration of any claims seeking only individualized relief asserted by you or us in small claims court, so long as the action remains in that court and is not removed or appealed de novo...
"YOU AND ZILLOW AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.Excerpt from Zillow's Terms of Use
REGULATORY LANDSCAPE: The class action waiver engages the Federal Arbitration Act, state consumer protection statutes, and potentially the California Consumers Legal Remedies Act, which has been interpreted by courts to limit waiver of public injunctive …
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
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Class actions are often the only practical legal mechanism for consumers to challenge widespread harms where individual damages are small, and waiving this right removes meaningful legal recourse for many consumers.
This provision eliminates the consumer's right to collective legal action, which is often the primary mechanism for accountability when a company engages in practices that affect large numbers of users but cause individually small harms.
ConductAtlas has identified this type of provision across 206 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zillow.