This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The prohibition extends not only to intentional discrimination but also to use that may have an illegal discriminatory impact, broadening the scope of conduct users are forbidden from engaging in.
Interpretive note: The excerpt ends with an ellipsis, so additional prohibited conduct or conditions may exist in the full clause. The phrase 'may have an illegal discriminatory impact' introduces an effects-based standard whose full scope is not defined in the excerpt.
The updated terms establish explicit consent for Zillow to contact you through email, phone calls, text messages, and in-app features using automatic dialing systems and prerecorded voices. These communications may include advertising or marketing offers alongside transactional messages. Message and data rates may apply depending on your carrier, and contact frequency will vary based on your account activity. You can opt out of text messages at any time by replying STOP, and calls with Zillow employees may be recorded for quality control and internal business purposes.
View change record →Users are prohibited from using the Services for any discriminatory purpose or in any manner that may produce an illegal discriminatory impact against protected individuals or classes.
How other platforms handle this
Use our Services in relation to any political campaign financing or for the purpose of influencing any election, other than sharing your own personal political opinions;
Send content created in Mailchimp through another service.
use TikTok Content...another user's content or generative AI-enabled features for commercial purposes unless permitted by TikTok USDS Joint Venture or the user, respectively...
"use the Services in any way to discriminate against any individual or class of individuals protected under federal, state or local anti-discrimination laws, or which may have an illegal discriminatory impact...Excerpt from Zillow's Terms of Use
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The prohibition extends not only to intentional discrimination but also to use that may have an illegal discriminatory impact, broadening the scope of conduct users are forbidden from engaging in.
Users are prohibited from using the Services for any discriminatory purpose or in any manner that may produce an illegal discriminatory impact against protected individuals or classes.
ConductAtlas has identified this type of provision across 282 platforms. See the full comparison.
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