The agreement requires that most disputes between users and Zillow be resolved through individual binding arbitration rather than court proceedings, and users waive the right to participate in class or representative actions. The agreement permits either party to bring qualifying small claims court actions as an exception.
This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision requires disputes to proceed through individual arbitration administered under specified rules, which means each user must pursue claims separately rather than collectively. The aggregate liability cap of $100 or prior fees paid operates in conjunction with this clause, defining the maximum recovery available through the arbitration process.
Interpretive note: Enforceability of the class action waiver and mandatory arbitration clause varies by jurisdiction, particularly under California consumer protection law and EU consumer rights frameworks.
The updated terms establish explicit consent for Zillow to contact you through email, phone calls, text messages, and in-app features using automatic dialing systems and prerecorded voices. These communications may include advertising or marketing offers alongside transactional messages. Message and data rates may apply depending on your carrier, and contact frequency will vary based on your account activity. You can opt out of text messages at any time by replying STOP, and calls with Zillow employees may be recorded for quality control and internal business purposes.
View change record →Language changed from 'INSTEAD OF THROUGH COURT LITIGATION' to 'INSTEAD OF JURY TRIALS OR CLASS ACTIONS' and scope expanded to define 'Disputes' more broadly with explicit reference to breach, termination, enforcement, interpretation and validity.
View full change record →Under this clause, users who have disputes with Zillow must pursue claims individually through arbitration rather than through class action litigation or jury trial. The agreement states that users waive participation in class or representative proceedings, and the combined effect with the $100 liability cap defines the financial ceiling of any individual arbitration outcome.
Cross-platform context
See how other platforms handle Mandatory Individual Arbitration and Class Action Waiver and similar clauses.
Compare across platforms →"PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. IT PROVIDES FOR RESOLUTION OF MOST DISPUTES THROUGH INDIVIDUAL ARBITRATION INSTEAD OF JURY TRIALS OR CLASS ACTIONS. Except for certain types of disputes described below, you and the Zillow Companies agree that any dispute, claim, or controversy arising out of or relating to these Terms of Use or the breach, termination, enforcement, interpretation or validity thereof, or to the use of the Services (collectively, 'Disputes') will be settled by binding arbitration on an individual basis.Excerpt from Zillow's Terms of Use
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This provision requires disputes to proceed through individual arbitration administered under specified rules, which means each user must pursue claims separately rather than collectively. The aggregate liability cap of $100 or prior fees paid operates in conjunction with this clause, defining the maximum recovery available through the arbitration process.
Under this clause, users who have disputes with Zillow must pursue claims individually through arbitration rather than through class action litigation or jury trial. The agreement states that users waive participation in class or representative proceedings, and the combined effect with the $100 liability cap defines the financial ceiling of any individual arbitration outcome.
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