Any legal dispute with Zillow is governed by Washington State law, and you have only one year to bring a claim, which is shorter than the statute of limitations most states provide.
This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
A one-year limitation period is shorter than the statutory limitation period for many consumer claims, meaning consumers who do not discover harm quickly may be time-barred before they can act.
Interpretive note: Enforceability of the one-year contractual limitation period varies by jurisdiction and may be limited by state statutes that prohibit shortening of limitation periods for statutory consumer protection claims.
The updated terms establish explicit consent for Zillow to contact you through email, phone calls, text messages, and in-app features using automatic dialing systems and prerecorded voices. These communications may include advertising or marketing offers alongside transactional messages. Message and data rates may apply depending on your carrier, and contact frequency will vary based on your account activity. You can opt out of text messages at any time by replying STOP, and calls with Zillow employees may be recorded for quality control and internal business purposes.
View change record →Removal of one-year statute of limitations and Washington governing law language may indicate these provisions were relocated or consolidated into arbitration or dispute resolution sections.
View full change record →You have only one year from when a dispute arises to bring a claim against Zillow, which is significantly shorter than the two to four year limitation periods that apply under many state consumer protection statutes, reducing your window to seek redress.
How other platforms handle this
In the EU and EEA, the choice of Texas governing law shall not apply only where a mandatory consumer protection law explicitly prohibits such choice of law provisions.
For any claims that are not subject to arbitration...U.S. Residents: Delaware law; venue exclusively in the state or federal courts in New Castle County, Delaware
These Terms are governed by the laws of the State of California and the United States without regard to conflicts of laws provisions
"These Terms will be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions. You agree that any dispute arising out of or relating to these Terms or our Services must be brought within one (1) year after the cause of action arises.Excerpt from Zillow's Terms of Use
REGULATORY LANDSCAPE: Contractually shortened statutes of limitations are generally enforceable under U.S.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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A one-year limitation period is shorter than the statutory limitation period for many consumer claims, meaning consumers who do not discover harm quickly may be time-barred before they can act.
You have only one year from when a dispute arises to bring a claim against Zillow, which is significantly shorter than the two to four year limitation periods that apply under many state consumer protection statutes, reducing your window to seek redress.
ConductAtlas has identified this type of provision across 266 platforms. See the full comparison.
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