Get the weekly research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean. No account.
This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This cap means that regardless of the scale of harm a user suffers, Zillow's maximum financial exposure is either the user's prior payments or $100, severely limiting any monetary recovery.
The updated terms establish explicit consent for Zillow to contact you through email, phone calls, text messages, and in-app features using automatic dialing systems and prerecorded voices. These communications may include advertising or marketing offers alongside transactional messages. Message and data rates may apply depending on your carrier, and contact frequency will vary based on your account activity. You can opt out of text messages at any time by replying STOP, and calls with Zillow employees may be recorded for quality control and internal business purposes.
View change record →Users are permitted to recover only up to the greater of their prior 12-month payments or $100 from Zillow, no matter how many claims they bring or how large their actual losses are.
How other platforms handle this
If our Platform is not ordinarily used for personal, household or domestic use, our liability for a breach of your Consumer Law Rights is limited to either resupplying our Services, or paying the cost...
If you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to ActiveCampaign for certain costs and damages.
The Netflix service and/or some of the Netflix content may not be available at any time as a result of events beyond our reasonable control...we will not be held liable should such events occur.
Monitoring
Zillow has changed this document before.
Receive same-day alerts, structured change summaries, and monitoring for up to 20 platforms.
"THE AGGREGATE LIABILITY OF THE ZILLOW COMPANIES AND ANY OF OUR AFFILIATES TO YOU FOR ALL CLAIMS...IS LIMITED TO THE GREATER OF: (1) THE AMOUNT YOU HAVE PAID TO THE ZILLOW COMPANIES FOR THE SERVICES IN THE 12 MONTHS PRIOR...OR (2) $100.Excerpt from Zillow's Terms of Use
Provision-level monitoring, governance timelines, and regulatory mapping built from archived source documents and historical version tracking.
This cap means that regardless of the scale of harm a user suffers, Zillow's maximum financial exposure is either the user's prior payments or $100, severely limiting any monetary recovery.
Users are permitted to recover only up to the greater of their prior 12-month payments or $100 from Zillow, no matter how many claims they bring or how large their actual losses are.
ConductAtlas has identified this type of provision across 292 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zillow.