This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The provision operationalizes Zillow's compliance obligations under the Children's Online Privacy Protection Act (COPPA), which restricts data collection from children under 13 without parental consent. It establishes the company's procedural mechanism for identifying and remediating unauthorized collection of children's data.
New provision explicitly addressing COPPA compliance and clarifying age restrictions, demonstrating commitment to protecting children's privacy.
View full change record →The terms establish that Zillow does not intentionally serve users under 13 and will not retain their personal information if collected without verified parental authorization. Users or parents may report suspected collection of a child's information through the designated privacy contact email for deletion.
How other platforms handle this
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information. Users between the ages of 1...
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13, we will take steps to delete the information as soon as possible.
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"Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete such information. If you believe we have collected information from a child under 13, please contact us at privacy@zillow.com.— Excerpt from Zillow's Zillow Privacy Notice
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The provision operationalizes Zillow's compliance obligations under the Children's Online Privacy Protection Act (COPPA), which restricts data collection from children under 13 without parental consent. It establishes the company's procedural mechanism for identifying and remediating unauthorized collection of children's data.
The terms establish that Zillow does not intentionally serve users under 13 and will not retain their personal information if collected without verified parental authorization. Users or parents may report suspected collection of a child's information through the designated privacy contact email for deletion.
ConductAtlas has identified this type of provision across 12 platforms. See the full comparison.
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