Provision record
Zendesk · Zendesk Terms of Service · View original document ↗

Non-exclusive revocable access right granted

High severity High confidence Explicit document language Common · 298 of 352 platforms

Key Facts · in the document’s own words

For what purposes may the customer use the services during the subscription term?
“Zendesk grants Customer, its Affiliates, service providers and authorized personnel a non-exclusive, non-transferable, revocable right to access and use the Services for internal business purposes during the Subscription Term.”
Version CA-V-004752, captured July 11, 2026 · live source ↗
Our reading, not the document’s words
Zendesk grants the customer, its affiliates, service providers, and authorized personnel a non-exclusive, non-transferable, revocable right to access and use the services for internal business purposes during the subscription term.
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This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The access right is revocable and non-transferable, meaning Zendesk can withdraw it and the customer cannot assign it to others outside those named, limiting the customer's control over service access.

Consumer impact (what this means for users)

The customer and its named associates may access and use the services only for internal business purposes during the subscription term, under a right that Zendesk may revoke.

How other platforms handle this

Stripe Medium

even if you opt out of receiving marketing-related communications from us, we retain the right to communicate with you about the Services you receive (like support and important legal notices)

Minecraft Medium

Own or control the server and continue to do so for the whole time that you charge for access to it

Pinterest Medium

Nothing in these Terms will be construed to grant you any right to transfer or assign rights to access or use Pinterest.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Zendesk grants Customer, its Affiliates, service providers and authorized personnel a non-exclusive, non-transferable, revocable right to access and use the Services for internal business purposes during the Subscription Term.

Excerpt from Zendesk's Terms of Service

Provision details

Document information
Document
Zendesk Terms of Service
Entity
Zendesk
Tracking information
First captured by ConductAtlas
July 11, 2026
Text quoted from version
CA-V-004752, captured July 11, 2026
Record ID
CA-P-072336
Document ID
CA-D-000638
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-004752)
23c515efe3058de9756d3a9e656403c6e0a7f140d1219968ba0193879df04afc
Analysis generated
July 12, 2026 15:18 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-004752 (checked Oct. 5, 2026)
Citation Record
Entity: Zendesk
Document: Zendesk Terms of Service
Record ID: CA-P-072336
Version: CA-V-004752
Captured: 2026-07-11 13:45:55 UTC
SHA-256: 23c515efe3058de9…
URL: https://conductatlas.com/platform/zendesk/zendesk-terms-of-service/provision/CA-P-072336/non-exclusive-revocable-access-right-granted/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Zendesk's Non-exclusive revocable access right granted clause do?

The access right is revocable and non-transferable, meaning Zendesk can withdraw it and the customer cannot assign it to others outside those named, limiting the customer's control over service access.

How does this clause affect you?

The customer and its named associates may access and use the services only for internal business purposes during the subscription term, under a right that Zendesk may revoke.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 298 platforms. See the full comparison.

Is ConductAtlas affiliated with Zendesk?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zendesk.