Provision record
Zendesk · Zendesk Terms of Service · View original document ↗

Health data prohibited without BAA

High severity High confidence Explicit document language Common · 244 of 352 platforms

Key Facts

When may the customer store health data in the services?
Zendesk prohibits the customer from storing health data in the services unless the parties have entered into a Business Associate Agreement or similar exhibit.
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This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Storing health data without a Business Associate Agreement may violate the agreement and potentially applicable law, exposing the customer to legal and contractual liability.

Consumer impact (what this means for users)

The customer is prohibited from using Zendesk's services to store health data unless a Business Associate Agreement or similar exhibit has been executed between the parties.

How other platforms handle this

Glassdoor Medium

Therefore, we do not "sell" or "share" data (as defined by applicable law) belonging to minors.

ZipRecruiter Medium

ZipRecruiter does not require any Sensitive Personal Data about you in order for you to utilize the ZipRecruiter Website...please carefully consider the information that is contained within your resume and ensure that you are not providing any sensitive or other information that is not necessary.

Google Ads Medium

Promotions containing obscene or profane language.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Unless the parties have entered into a Business Associate Agreement or similar exhibit, Customer will not (and will not permit others to) store Health Data in the Services.

Excerpt from Zendesk's Terms of Service

Provision details

Document information
Document
Zendesk Terms of Service
Entity
Zendesk
Document last updated
May 5, 2026
Tracking information
First tracked
July 12, 2026
Last verified
July 12, 2026
Record ID
CA-P-072363
Document ID
CA-D-00638
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
ad77187ab3fa29ea6328dd21e4556f4c93c2d37a21097e73f14eb557afc4482f
Analysis generated
July 12, 2026 15:18 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Zendesk
Document: Zendesk Terms of Service
Record ID: CA-P-072363
Captured: 2026-07-12 15:18:58 UTC
SHA-256: ad77187ab3fa29ea…
URL: https://conductatlas.com/platform/zendesk/zendesk-terms-of-service/provision/CA-P-072363/health-data-prohibited-without-baa/
Accessed: Aug. 18, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Zendesk's Health data prohibited without BAA clause do?

Storing health data without a Business Associate Agreement may violate the agreement and potentially applicable law, exposing the customer to legal and contractual liability.

How does this clause affect you?

The customer is prohibited from using Zendesk's services to store health data unless a Business Associate Agreement or similar exhibit has been executed between the parties.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 244 platforms. See the full comparison.

Is ConductAtlas affiliated with Zendesk?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zendesk.