The agreement authorizes Uber to charge cancellation fees if a user cancels a service request before the service begins, and no-show fees if the user fails to appear for a scheduled service. These charges are applied to the stored payment method on the account.
This analysis describes what Uber's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that cancellation or non-appearance triggers an automatic fee charge to the user's stored payment method. The specific fee amounts are not detailed in the master terms and are subject to Uber's current fee schedule, which may be updated independently.
Interpretive note: The specific fee amounts are not defined in the master terms and are subject to Uber's current fee schedule, which may be updated independently of the master terms under the unilateral modification provision.
Under this clause, users who cancel a ride or food delivery request or fail to appear for a scheduled service may be charged a fee to their stored payment method. The applicable fee amounts are determined by Uber's current fee schedule rather than fixed in the master terms.
How other platforms handle this
If you cancel a subscription, you may continue to use the canceled service until the end of your then-current subscription term. The subscription will not be renewed when your then-current term expires.
If Customer pays by credit card, debit card, or other non-invoiced form of payment, Customer will pay all Fees immediately at the end of the Fee Accrual Period or when otherwise charged by Google.
You also authorize us to retry any failed authorizations. We may use data provided to us by our partners to determine when to schedule such retries.
"You may elect to cancel your request for Services at any time prior to the commencement of such Services, in which case you may be charged a cancellation fee. Uber reserves the right to charge a no-show fee if you fail to appear for a scheduled service.Excerpt from Uber's Terms of Use
1) REGULATORY LANDSCAPE: Automatic fee charges to stored payment methods interact with the Electronic Fund Transfer Act (EFTA) and Regulation E regarding preauthorized electronic fund transfers, as well as FTC guidance on negative option and …
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This provision establishes that cancellation or non-appearance triggers an automatic fee charge to the user's stored payment method. The specific fee amounts are not detailed in the master terms and are subject to Uber's current fee schedule, which may be updated independently.
Under this clause, users who cancel a ride or food delivery request or fail to appear for a scheduled service may be charged a fee to their stored payment method. The applicable fee amounts are determined by Uber's current fee schedule rather than fixed in the master terms.
ConductAtlas has identified this type of provision across 231 platforms. See the full comparison.
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