This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms restrict payment methods for high-volume customers: once monthly fees exceed $8,000 (or local currency equivalent), credit card payments are no longer accepted, and all future payments must be made via ACH transfer, wire transfer, or other acceptable bank transfer method. This applies to all fees going forward once the threshold is crossed in any single month. Additionally, Twilio removed its prior commitment that service functionality will not materially decrease; the revised language now states only that services 'may change over time' without specifying limits on how much functionality may be reduced. For customers in Mexico and Brazil, Twilio has established separate regional entities as the contracting party, which may affect dispute resolution and liability frameworks.
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you have the obligation to provide to us evidence of such consent or authorization...the consent or authorization of the holder of parental responsibility for the minor...
It is your responsibility to ascertain and obey all applicable local, state, federal, and international laws (including minimum age requirements) in regard to the receipt, possession, use, and sale of any item purchased...
We have offerings for PCI-DSS, HIPAA and FedRAMP compliance, and we are ISO 27001, ISO 27017, ISO 27018 and SOC 2 Type II compliant.
"Each party will comply with their applicable anti-money laundering, anti-corruption, and anti-bribery obligations, as set forth in applicable laws and regulations. Additionally, each party represents and warrants that the funds used to meet its payment obligations...derive from lawful sources...Excerpt from Twilio's Terms of Service
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The clause states: “Each party will comply with their applicable anti-money laundering, anti-corruption, and anti-bribery obligations, as set forth in applicable laws and regulations. Additionally, each party represents and warrants that the funds used to meet its payment obligations...derive from lawful sources...”
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