This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms restrict payment methods for high-volume customers: once monthly fees exceed $8,000 (or local currency equivalent), credit card payments are no longer accepted, and all future payments must be made via ACH transfer, wire transfer, or other acceptable bank transfer method. This applies to all fees going forward once the threshold is crossed in any single month. Additionally, Twilio removed its prior commitment that service functionality will not materially decrease; the revised language now states only that services 'may change over time' without specifying limits on how much functionality may be reduced. For customers in Mexico and Brazil, Twilio has established separate regional entities as the contracting party, which may affect dispute resolution and liability frameworks.
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You may not assign your rights under the Agreement, by operation of law or otherwise, without our consent.
Teladoc Health may assign, transfer, or delegate any of its rights and obligations hereunder without your consent.
Neither Party may assign, transfer or novate this Agreement, by operation of law or otherwise (“ Assign ”), without the other Party’s prior written consent, provided that subject to the remainder of this Section, either Party may freely Assign this Agreement to a successor in interest upon a merger ...
"either party may assign this Agreement or any applicable Order Form(s), in whole or in part, without consent to (a) a successor to all or part of its assets or business or (b) an Affiliate.Excerpt from Twilio's Terms of Service
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The clause states: “either party may assign this Agreement or any applicable Order Form(s), in whole or in part, without consent to (a) a successor to all or part of its assets or business or (b) an Affiliate.”
ConductAtlas has identified this type of provision across 290 platforms. See the full comparison.
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