This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms restrict payment methods for high-volume customers: once monthly fees exceed $8,000 (or local currency equivalent), credit card payments are no longer accepted, and all future payments must be made via ACH transfer, wire transfer, or other acceptable bank transfer method. This applies to all fees going forward once the threshold is crossed in any single month. Additionally, Twilio removed its prior commitment that service functionality will not materially decrease; the revised language now states only that services 'may change over time' without specifying limits on how much functionality may be reduced. For customers in Mexico and Brazil, Twilio has established separate regional entities as the contracting party, which may affect dispute resolution and liability frameworks.
View change record →How other platforms handle this
Company agrees to immediately notify Ramp in writing of any changes that may affect compliance with this Section.
Customer agrees to provide information about intended uses of the Cloud Services and AI Model Services and compliance with this policy upon request from Groq.
Where Baseten receives an instruction from Customer that, in its reasonable opinion, infringes the GDPR, Baseten shall inform Customer.
"You will promptly notify Twilio in writing of any actual or potential violation of Anti-Corruption and Trade Laws in connection with the use of the Services and take all appropriate steps to remedy or resolve such violations...Excerpt from Twilio's Terms of Service
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The clause states: “You will promptly notify Twilio in writing of any actual or potential violation of Anti-Corruption and Trade Laws in connection with the use of the Services and take all appropriate steps to remedy or resolve such violations...”
ConductAtlas has identified this type of provision across 267 platforms. See the full comparison.
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