This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms restrict payment methods for high-volume customers: once monthly fees exceed $8,000 (or local currency equivalent), credit card payments are no longer accepted, and all future payments must be made via ACH transfer, wire transfer, or other acceptable bank transfer method. This applies to all fees going forward once the threshold is crossed in any single month. Additionally, Twilio removed its prior commitment that service functionality will not materially decrease; the revised language now states only that services 'may change over time' without specifying limits on how much functionality may be reduced. For customers in Mexico and Brazil, Twilio has established separate regional entities as the contracting party, which may affect dispute resolution and liability frameworks.
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as such disclosure may be required by the order or requirement of a court, administrative agency or other governmental body, subject to the Receiving Party providing to the Disclosing Party reasonable written notice...
If you are a California resident and have an established business relationship with us, you can request a notice disclosing the categories of personal information we have shared with third parties, for the third parties' direct marketing purposes...
"you may disclose Twilio's SOC2 or similar report, which will constitute Twilio's Confidential Information, only to your End Users or your End Users' employee or contract worker who has a "need to know"...Excerpt from Twilio's Terms of Service
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The clause states: “you may disclose Twilio's SOC2 or similar report, which will constitute Twilio's Confidential Information, only to your End Users or your End Users' employee or contract worker who has a "need to know"...”
ConductAtlas has identified this type of provision across 267 platforms. See the full comparison.
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