This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms restrict payment methods for high-volume customers: once monthly fees exceed $8,000 (or local currency equivalent), credit card payments are no longer accepted, and all future payments must be made via ACH transfer, wire transfer, or other acceptable bank transfer method. This applies to all fees going forward once the threshold is crossed in any single month. Additionally, Twilio removed its prior commitment that service functionality will not materially decrease; the revised language now states only that services 'may change over time' without specifying limits on how much functionality may be reduced. For customers in Mexico and Brazil, Twilio has established separate regional entities as the contracting party, which may affect dispute resolution and liability frameworks.
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Baseten will be reimbursed only for expenses that are expressly provided for in an Order or SOW...or that have been approved in advance in writing by Customer...
Customer will: (a) only withhold amounts required under law; (b) make timely payment to the proper taxing authority of such withheld amount; and (c) provide Smartsheet with proof of such payment within thirty (30) days following that payment.
You're responsible for all applicable taxes, and we'll charge tax when required.
"If you are exempt from paying certain Taxes or Communications Surcharges, you will provide the necessary exemption information as requested by Twilio or a valid exemption certificate...via e-mail to taxforms@twilio.comExcerpt from Twilio's Terms of Service
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The clause states: “If you are exempt from paying certain Taxes or Communications Surcharges, you will provide the necessary exemption information as requested by Twilio or a valid exemption certificate...via e-mail to taxforms@twilio.com”
ConductAtlas has identified this type of provision across 219 platforms. See the full comparison.
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