This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms restrict payment methods for high-volume customers: once monthly fees exceed $8,000 (or local currency equivalent), credit card payments are no longer accepted, and all future payments must be made via ACH transfer, wire transfer, or other acceptable bank transfer method. This applies to all fees going forward once the threshold is crossed in any single month. Additionally, Twilio removed its prior commitment that service functionality will not materially decrease; the revised language now states only that services 'may change over time' without specifying limits on how much functionality may be reduced. For customers in Mexico and Brazil, Twilio has established separate regional entities as the contracting party, which may affect dispute resolution and liability frameworks.
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If any provisions from this Policy are in conflict with any applicable laws, such provisions will be replaced by provisions of the same purport that reflects the original intention of the provision, to the extent permissible under the applicable laws.
Neither Party may assign, transfer or novate this Agreement, by operation of law or otherwise (“ Assign ”), without the other Party’s prior written consent, provided that subject to the remainder of this Section, either Party may freely Assign this Agreement to a successor in interest upon a merger ...
These Terms contain the entire agreement between you and OpenAI regarding the Services and, other than any Service-specific terms, supersedes any prior or contemporaneous agreements between you and OpenAI.
"In the event Twilio makes a non-backwards compatible change to certain Services and such change materially and negatively impacts your use of the Services (“ Adverse Change ”), (a) you will notify Twilio of the Adverse Change and (b) Twilio may agree to work with you to resolve or otherwise address the Adverse Change, except where Twilio, in its sole discretion, has determined that an Adverse Change is required for security reasons...Excerpt from Twilio's Terms of Service
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The clause states: “In the event Twilio makes a non-backwards compatible change to certain Services and such change materially and negatively impacts your use of the Services (“ Adverse Change ”), (a) you will notify Twilio of the Adverse Change and (b) Twilio may agree to work with you to resolve or otherwise …”
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