This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause establishes the operational framework for how contractual modifications are implemented and accepted. It places the burden of monitoring updates on the user while creating a deemed acceptance mechanism tied to continued service use rather than requiring affirmative consent to each modification.
The updated terms establish a different dispute resolution process for customers domiciled or registered in Mexico. Previously, Mexico was subject to the standard arbitration venue clause routing disputes to San Francisco, California. Under the revised agreement, Mexican customers must first engage in good faith negotiations with Twilio's senior representatives for 30 days; if unresolved, disputes proceed to binding arbitration under Centro de Arbitraje de México (CAM) rules, conducted in English in Mexico City before a sole arbitrator. The agreement also explicitly states that Mexican consumer protection law (Ley Federal de Protección al Consumidor) does not apply to the commercial relationship between the parties. Mexico-domiciled customers should review the updated dispute resolution procedures and understand that consumer protection law carve-out before continuing use.
View change record →The updated terms establish two new regional service entities: CISA Telecomunicaciones for Mexico and Teravoz Telecom for Brazil, meaning customers in those jurisdictions will contract with the local entity rather than Twilio Inc. The agreement now permits orders to be placed through Twilio's online self-service purchasing workflow in addition to traditional written order forms, streamlining how purchase terms can be documented. The updated language also removes the prior commitment that Twilio will not materially decrease overall service functionality, replacing it with a general statement that services may change over time without specific protections on functionality levels.
View change record →The updated terms now route Twilio service agreements for Mexico and Brazil customers to new regional entities rather than Twilio Inc., which may affect service delivery, dispute resolution venue, and applicable local law. The definition of Order Form was expanded to explicitly include self-service online purchases, clarifying that terms negotiated through Twilio's account interface carry the same contractual weight as traditional executed agreements. The terms also removed language stating that Twilio would not materially decrease overall service functionality, replacing it with a simpler statement that services may change over time, which narrows the operational commitment Twilio makes regarding service stability. You can review the separate agreements that now govern your use based on your regional location.
View change record →Users operate under Terms that may be unilaterally modified by Twilio, with acceptance occurring passively through continued service use rather than through affirmative agreement. This means the specific obligations, restrictions, and authorizations governing the service relationship may change without requiring explicit opt-in from the user.
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We may update these Terms from time to time. We will notify you of material changes by posting a notice on our website or sending you an email at least 30 days before the changes take effect. Your continued use of the Services after the changes take effect constitutes your acceptance of the new Term...
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"Twilio reserves the right to modify these Terms at any time. If Twilio makes material changes, Twilio will provide notice by posting an updated version on its website or by sending an email to the address associated with your account. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the modified Terms.— Excerpt from Twilio's Twilio Terms of Service
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This clause establishes the operational framework for how contractual modifications are implemented and accepted. It places the burden of monitoring updates on the user while creating a deemed acceptance mechanism tied to continued service use rather than requiring affirmative consent to each modification.
Users operate under Terms that may be unilaterally modified by Twilio, with acceptance occurring passively through continued service use rather than through affirmative agreement. This means the specific obligations, restrictions, and authorizations governing the service relationship may change without requiring explicit opt-in from the user.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Twilio.