This analysis describes what Twilio's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision clarifies the scope and applicability of the Privacy Notice by carving out customer-directed data processing from its coverage. It establishes that the Notice's protections and disclosures apply to controller-side processing only, while processor-side handling is governed separately by customer instructions and addendum terms.
The updated notice establishes more explicit disclosures of Twilio's Data Privacy Framework certifications and specifies the legal hierarchy governing data processing. Under the revised policy, the DPF Principles now take precedence if they conflict with other terms in the privacy notice. The updated language also clarifies your right to opt out of third-party disclosures (except to service providers acting on Twilio's behalf) and to opt out of uses that materially differ from original collection purposes. You can exercise these choices by contacting privacy@twilio.com.
View change record →The updated Privacy Notice now provides more detailed explanations of how Twilio collects and processes personal data, including explicit definitions of what constitutes personal data and descriptions of direct relationships (when you create an account or opt into communications) versus indirect relationships (when you are a customer of one of Twilio's customers). The revised language establishes that Twilio acts as a data controller and determines how and why personal data is processed, subject to applicable law. The notice states it aims to be transparent about data use and to explain how you can exercise your rights, but the change itself does not modify what data is collected, how it is used, or what rights or controls are available to you.
View change record →For data processed under customer direction (through Data Protection Addendum or Service configurations), users' data handling is governed by customer instructions and processor agreements rather than by the representations in this Privacy Notice. The terms define which data handling practices fall outside the Notice's stated scope.
How other platforms handle this
We collect information about you in a variety of ways depending on how you interact with us and our products and services. This includes information you provide directly, information we collect automatically when you use our services, and information we receive from third parties. We may collect ide...
We collect information you provide directly to us when you use our services, such as when you create an account, make a purchase, or contact us for support. The types of information we may collect include your name, email address, password, age or date of birth, and any other information you choose ...
We collect information you provide directly to us, such as when you create an account, fill out a form, make a purchase, communicate with us via third-party social media sites, request customer support or otherwise communicate with us. The types of information we may collect include your name, email...
Monitoring
Twilio has changed this document before.
Receive same-day alerts, structured change summaries, and monitoring for up to 10 platforms.
"Twilio As Data Processor: We process personal data as directed by our customers - whether through specific instructions, our Data Protection Addendum, or their chosen Service configurations. In these cases, we must use and protect personal data in line with those directions. This Privacy Notice ("Notice") applies when Twilio acts as a Data Controller.— Excerpt from Twilio's Twilio Privacy Notice
Netflix updated its Privacy Statement on April 18, 2026, disclosing voice recording collection and expanded household ad profiling for the first time.
Google's Privacy Policy covers Search, Gmail, YouTube, Maps, and every site running Google Analytics. Here is what it actually authorizes.
Professional Governance Intelligence
Need to monitor specific governance provisions?
Professional includes provision-level monitoring, governance timelines, regulatory mapping, and audit-ready analysis.
Built from archived source documents, structured governance mappings, and historical version tracking.
This provision clarifies the scope and applicability of the Privacy Notice by carving out customer-directed data processing from its coverage. It establishes that the Notice's protections and disclosures apply to controller-side processing only, while processor-side handling is governed separately by customer instructions and addendum terms.
For data processed under customer direction (through Data Protection Addendum or Service configurations), users' data handling is governed by customer instructions and processor agreements rather than by the representations in this Privacy Notice. The terms define which data handling practices fall outside the Notice's stated scope.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Twilio.