This analysis describes what TurboTax's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The guarantee is conditional on the user actually filing an amended return using another tax preparation method that produces a better result; the user bears the burden of demonstrating this through the amended filing.
The reader can claim a refund of TurboTax's purchase price, but only if they file an amended return through a different tax preparation method and that method produces a larger refund or smaller tax due.
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For subscribers and purchasers of Virtual Items residing in the Republic of Korea: in accordance with local law, you are entitled to a full refund of your subscription and/or unused Virtual Items during the 7 days following the purchase.
If you are on a paid subscription and we discontinue the Service you are using during your subscription...if we're unable to do so, we will provide you a pro-rata refund of fees prepaid for the remaining period of your subscription.
The refund will cover the relevant subscription fee prorated from the date you request cancellation to the end of the relevant subscription period you have paid for.
"If you get a larger refund or smaller tax due from another tax preparation method by filing an amended return, we'll refund the applicable TurboTax federal and/or state purchase price paid.Excerpt from TurboTax's Terms of Use
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The guarantee is conditional on the user actually filing an amended return using another tax preparation method that produces a better result; the user bears the burden of demonstrating this through the amended filing.
The reader can claim a refund of TurboTax's purchase price, but only if they file an amended return through a different tax preparation method and that method produces a larger refund or smaller tax due.
ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.
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