TurboTax · TurboTax Terms of Use · View original document ↗

Desktop 60-Day Satisfaction Money Back Guarantee

High severity High confidence Explicitdocumentlanguage Common · 179 of 352 platforms
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This analysis describes what TurboTax's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The guarantee is time-limited to 60 days from purchase and requires following a specific process at a designated URL; missing either condition may forfeit the refund right.

Consumer impact (what this means for users)

The reader may request a refund for TurboTax Desktop software if not completely satisfied, provided they act within 60 days of purchase through the specified process.

How other platforms handle this

Ledger Medium

For cryptocurrency payments, you will be reimbursed in cryptocurrency but for the euro equivalent of the initial purchase.

Wise Medium

We will issue a refund within three Business Days of receiving your request, provided that the funds have not been picked up by the designated recipient prior to our receipt of your request for a refund.

Upwork Medium

No refunds of fees already paid will be given. Clients may opt out of the Direct Contract program or cancel a Service Contract...however Upwork will not refund any fees for Service Contracts that were considered active at any time in the month prior to the charge.

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▸ View Original Clause Language DOCUMENT RECORD
"
If you're not completely satisfied with TurboTax Desktop software, go to refundrequest.intuit.com within 60 days of purchase and follow the process listed to submit a refund request.

— Excerpt from TurboTax's TurboTax Terms of Use

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
TurboTax Terms of Use
Entity
TurboTax
Document last updated
May 5, 2026
Tracking information
First tracked
Last verified
Record ID
CA-P-074887
Document ID
CA-D-00438
Evidence Provenance
Source URL
Wayback Machine
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: TurboTax
Document: TurboTax Terms of Use
Record ID: CA-P-074887
Captured: UTC
URL: https://conductatlas.com/platform/turbotax/turbotax-terms-of-use/provision/CA-P-074887/desktop-60-day-satisfaction-money-back-guarantee/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does TurboTax's Desktop 60-Day Satisfaction Money Back Guarantee clause do?

The guarantee is time-limited to 60 days from purchase and requires following a specific process at a designated URL; missing either condition may forfeit the refund right.

How does this clause affect you?

The reader may request a refund for TurboTax Desktop software if not completely satisfied, provided they act within 60 days of purchase through the specified process.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.

Is ConductAtlas affiliated with TurboTax?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by TurboTax.