Governance document

CA-D-000438

TurboTax Terms of Use

TurboTax

Last change detected July 15, 2026 Terms of service

SHA-256: e9ccc226a870e1d05e0… 2 versions captured 1 change documented

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This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology

109 Total

23 High severity

67 Medium severity

19 Low severity

Key Facts

What does TurboTax limit audit support to?

TurboTax limits audit support to informational assistance and will not represent users before the IRS or state tax authorities or provide legal advice.

Will TurboTax represent users before the IRS or state tax authorities?

TurboTax limits audit support to informational assistance and will not represent users before the IRS or state tax authorities or provide legal advice.

Will TurboTax pay penalties and interest imposed by the IRS or a state because of a TurboTax calculation error?

TurboTax will pay penalties and interest imposed by the IRS or a state because of a TurboTax calculation error, but the user remains responsible for any additional tax liability owed.

Does the user remain responsible for any additional tax liability owed?

TurboTax will pay penalties and interest imposed by the IRS or a state because of a TurboTax calculation error, but the user remains responsible for any additional tax liability owed.

What may users who are not completely satisfied with TurboTax Desktop software do?

TurboTax allows users who are not completely satisfied with TurboTax Desktop software to submit a refund request within 60 days of purchase via refundrequest.intuit.com.

What does TurboTax designate as non-refundable?

TurboTax designates Desktop add-on products and services as non-refundable.

Will TurboTax pay penalties and interest imposed by the IRS or a state because of a TurboTax calculation error?

TurboTax will pay penalties and interest imposed by the IRS or a state because of a TurboTax calculation error, but the user remains responsible for any additional tax liability owed.

Does the user remain responsible for any additional tax liability owed?

TurboTax will pay penalties and interest imposed by the IRS or a state because of a TurboTax calculation error, but the user remains responsible for any additional tax liability owed.

Is TurboTax Desktop for use by paid preparers?

TurboTax Desktop is not for use by paid preparers.

What cannot TurboTax's Expert 365 bookkeeping service be relied upon to discover?

TurboTax's Expert 365 bookkeeping service cannot be relied upon to discover errors, fraud deflections, or other irregularities.

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1 important change detected

2 versions captured · Last updated: July 2026

July 15, 2026

low

What changed TurboTax's terms of service index page was modified on July 15, 2026, with minimal operational changes. The navigation menu was updated to replace 'File an extension' with two separate menu items: 'Activate your product' and 'Access your products'. This change clarifies product activation and access procedures in the primary navigation structure without altering substantive contractual language or user obligations.

Why this matters This change affects the navigation structure of TurboTax's terms index page only. It replaces a link to file extensions with two new menu options for product activation and access. No substantive changes to user rights, obligations, or contractual terms are introduced.

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Featured, High severity

Audit Support Informational Only No Representation Compare →

Users facing an audit may assume TurboTax will advocate on their behalf; this clause explicitly forecloses that, leaving the user without professional representation through TurboTax.

Added July 12, 2026 Standard Seen across 287 platforms
Calculation Error Penalty Payment Obligation Compare →

The guarantee covers only penalties and interest from calculation errors, not the underlying tax liability itself, which remains the user's obligation regardless of TurboTax's error.

Added July 12, 2026 Standard Seen across 229 platforms
Desktop 60-Day Satisfaction Money Back Guarantee Compare →

The guarantee is time-limited to 60 days from purchase and requires following a specific process at a designated URL; missing either condition may forfeit the refund right.

Added July 12, 2026 Standard Seen across 179 platforms
Desktop Add-On Products Non-Refundable Compare →

Users who purchase Desktop add-ons have no refund option, regardless of satisfaction or other circumstances, creating a permanent financial commitment at the point of purchase.

Added July 12, 2026 Standard Seen across 179 platforms
Desktop Business Calculation Error Penalty Payment Compare →

The guarantee covers only penalties and interest arising from calculation errors, not the underlying tax liability, which remains the user's obligation regardless of TurboTax's error.

Added July 12, 2026 Standard Seen across 229 platforms
Desktop Not for Use by Paid Preparers Compare →

Paid preparers who use TurboTax Desktop are using the software outside its permitted scope, which may affect the validity of any guarantees or the enforceability of the agreement for those users.

Added July 12, 2026 Standard Seen across 282 platforms
Expert 365 Bookkeeping Cannot Detect Fraud or Errors Compare →

Users who assume the bookkeeping service will catch financial irregularities or fraud may be left exposed; TurboTax explicitly disclaims that function.

Added July 12, 2026 Standard Seen across 287 platforms
Expert Full Service Penalty Payment Obligation Compare →

The obligation to pay is conditioned on the TurboTax expert having acted as the signed preparer; errors by experts in other roles may not be covered.

Added July 12, 2026 Standard Seen across 229 platforms
File Now Pay Later Variable APR 15 to 33 Percent Compare →

A variable APR up to 33% represents a significant borrowing cost, and the rate may change, affecting the total amount the user repays.

Added July 12, 2026 Standard Seen across 231 platforms
Maximum Refund Guarantee Money Back Compare →

The guarantee is conditional on the user actually filing an amended return using another tax preparation method that produces a better result; the user bears the burden of demonstrating this through the amended filing.

Added July 12, 2026 Standard Seen across 179 platforms
Satisfaction Guarantee Waiver Upon Filing Compare →

The act of filing or printing — not a separate explicit agreement — triggers both the payment obligation and the permanent loss of refund rights, meaning users cannot undo their purchase after that point.

Added July 12, 2026 Standard Seen across 179 platforms

Featured, Medium severity

Refund Advance Maximum Loan 50 Percent of Refund Compare →

The 50% cap directly limits how much cash a user can access before their refund arrives, regardless of the refund size.

Added July 12, 2026 Standard Seen across 297 platforms