You cannot use automated tools (bots) to buy tickets, and you cannot resell tickets purchased through Ticketmaster without their permission — violations can result in ticket cancellation and account termination.
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The provision establishes operational boundaries for platform access and use by restricting automated interactions, protecting infrastructure stability, and reserving commercial licensing and ticket resale authority to Ticketmaster. This framework allows the entity to control the conditions under which Services are accessed and deployed.
If you bought tickets from a reseller who violated this policy, Ticketmaster can cancel those tickets and you may be left without entry to the event; your only recourse would be against the reseller, not Ticketmaster, and any Ticketmaster dispute would go through arbitration.
How other platforms handle this
use TikTok Content...another user's content or generative AI-enabled features for commercial purposes unless permitted by TikTok USDS Joint Venture or the user, respectively...
Use our Services in relation to any political campaign financing or for the purpose of influencing any election, other than sharing your own personal political opinions;
Use the services for commercial activities and/or promotions such as contests, sweepstakes, barter, pyramid schemes, advertising, affiliate links, and other forms of solicitation.
"You agree that you will not use any robot, spider, scraper or other automated means to access the Site for any purpose without our express written permission. Additionally, you agree that you will not: (i) take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure; (ii) interfere or attempt to interfere with the proper working of the Site or any activities conducted on the Site; (iii) bypass any measures we may use to prevent or restrict access to the Site; (iv) use the Services for any commercial purpose or for any public display (commercial or non-commercial) without our express written permission; (v) resell or attempt to resell tickets purchased through the Services in violation of our ticket resale policy.Excerpt from Ticketmaster's Terms of Use
REGULATORY FRAMEWORK: State ticket scalping laws vary significantly — California Business and Professions Code §22503 et seq., New York Arts and Cultural Affairs Law §25.07, and similar statutes in other states regulate ticket resale.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
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The provision establishes operational boundaries for platform access and use by restricting automated interactions, protecting infrastructure stability, and reserving commercial licensing and ticket resale authority to Ticketmaster. This framework allows the entity to control the conditions under which Services are accessed and deployed.
If you bought tickets from a reseller who violated this policy, Ticketmaster can cancel those tickets and you may be left without entry to the event; your only recourse would be against the reseller, not Ticketmaster, and any Ticketmaster dispute would go through arbitration.
ConductAtlas has identified this type of provision across 282 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ticketmaster.