You cannot use automated tools (bots) to buy tickets, and you cannot resell tickets purchased through Ticketmaster without their permission — violations can result in ticket cancellation and account termination.
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The provision establishes operational boundaries for platform access and use by restricting automated interactions, protecting infrastructure stability, and reserving commercial licensing and ticket resale authority to Ticketmaster. This framework allows the entity to control the conditions under which Services are accessed and deployed.
If you bought tickets from a reseller who violated this policy, Ticketmaster can cancel those tickets and you may be left without entry to the event; your only recourse would be against the reseller, not Ticketmaster, and any Ticketmaster dispute would go through arbitration.
How other platforms handle this
engage in any of the foregoing in connection with the use, creation, development, modification, prompting, fine-tuning, training, testing, benchmarking or validation of any machine learning tool, model, system, algorithm, product or other technology.
You agree not to post, upload, publish, submit or transmit any content that: (i) infringes, misappropriates or violates a third party's patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any ...
You may not use our Services for any illegal purpose or in violation of any laws or regulations. You may not use the Services to send money to sanctioned countries or individuals on government watchlists. You may not use the Services for gambling, illegal drugs, weapons, or any other prohibited acti...
Monitoring
Ticketmaster has changed this document before.
Receive same-day alerts, structured change summaries, and monitoring for up to 25 platforms.
"You agree that you will not use any robot, spider, scraper or other automated means to access the Site for any purpose without our express written permission. Additionally, you agree that you will not: (i) take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure; (ii) interfere or attempt to interfere with the proper working of the Site or any activities conducted on the Site; (iii) bypass any measures we may use to prevent or restrict access to the Site; (iv) use the Services for any commercial purpose or for any public display (commercial or non-commercial) without our express written permission; (v) resell or attempt to resell tickets purchased through the Services in violation of our ticket resale policy.— Excerpt from Ticketmaster's Ticketmaster Terms of Use
REGULATORY FRAMEWORK: State ticket scalping laws vary significantly — California Business and Professions Code §22503 et seq., New York Arts and Cultural Affairs Law §25.07, and similar statutes in other states regulate ticket resale. The Better Online Ticket Sales (BOTS) Act of 2016 (15 U.S.C. §45c) prohibits the use of automated software to bypass security measures on ticketing websites and is enforced by the FTC. FTC Act Section 5 applies to deceptive ticket pricing and resale fee disclosures.
Full compliance analysis
Regulatory citations, enforcement risk, and due diligence action items.
Free: track 1 platform + weekly digest. Monitor: 25 platforms + same-day alerts. No credit card required.
Compliance Governance Intelligence
Need to monitor specific governance provisions?
Compliance includes provision-level monitoring, governance timelines, regulatory mapping, and audit-ready analysis.
Built from archived source documents, structured governance mappings, and historical version tracking.
The provision establishes operational boundaries for platform access and use by restricting automated interactions, protecting infrastructure stability, and reserving commercial licensing and ticket resale authority to Ticketmaster. This framework allows the entity to control the conditions under which Services are accessed and deployed.
If you bought tickets from a reseller who violated this policy, Ticketmaster can cancel those tickets and you may be left without entry to the event; your only recourse would be against the reseller, not Ticketmaster, and any Ticketmaster dispute would go through arbitration.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ticketmaster.