If you have a problem with Ticketmaster — over fees, cancelled tickets, or anything else — you cannot sue them in regular court. Instead, you must go through a private arbitration process, which is typically less favorable to consumers than court proceedings.
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The arbitration requirement establishes a procedural framework that channels disputes away from court litigation and class action proceedings toward individual arbitration proceedings. This provision establishes the default dispute resolution mechanism governing the contractual relationship between users and Ticketmaster.
This clause means that if Ticketmaster overcharges you, mishandles your data, or cancels your tickets unfairly, you cannot join a class action or sue in court — you must individually arbitrate, a process that is costly and time-consuming relative to the value of most ticket disputes.
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THESE TERMS REQUIRE THE USE OF ARBITRATION (SECTION 12.2) ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMIT THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
Any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration before one arbitrat...
You and Teachable agree to resolve any disputes through final and binding arbitration, except as set forth under Exceptions to Agreement to Arbitrate below. You also agree that disputes will only be resolved on an individual basis and not as a class, consolidated, or representative action.
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"You and Ticketmaster agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Services (collectively, 'Disputes') will be settled by binding arbitration, except that each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.— Excerpt from Ticketmaster's Ticketmaster Terms of Use
REGULATORY FRAMEWORK: This provision implicates the Federal Arbitration Act (FAA, 9 U.S.C. §1 et seq.), which generally preempts state laws disfavoring arbitration per AT&T Mobility LLC v. Concepcion, 563 U.S. 333 (2011). However, California's McGill rule (McGill v. Citibank, N.A., 2 Cal.5th 945 (2017)) carves out public injunctive relief claims from mandatory arbitration, creating a specific enforceability gap. The FTC has enforcement authority under Section 5 of the FTC Act (15 U.S.C. §45) over deceptive or unfair arbitration notice practices.
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The arbitration requirement establishes a procedural framework that channels disputes away from court litigation and class action proceedings toward individual arbitration proceedings. This provision establishes the default dispute resolution mechanism governing the contractual relationship between users and Ticketmaster.
This clause means that if Ticketmaster overcharges you, mishandles your data, or cancels your tickets unfairly, you cannot join a class action or sue in court — you must individually arbitrate, a process that is costly and time-consuming relative to the value of most ticket disputes.
ConductAtlas has identified this type of provision across 21 platforms. See the full comparison.
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