Ticketmaster caps its financial responsibility for most harms you might suffer, including inability to access the site, third-party conduct, or data breaches, to the extent allowed by law.
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
If something goes wrong, such as a data breach, a fraudulent ticket, or a service outage before a major event, this clause limits the financial remedies you can seek from Ticketmaster, even for significant losses.
Interpretive note: Enforceability of the full liability exclusion depends on jurisdiction; California and EU law may preserve consumer rights to damages for gross negligence or data processing harms notwithstanding this clause.
Renamed to include liability cap, adds explicit waiver of personal injury and death claims including from communicable diseases, and requires assumption of all event-related risks.
View full change record →Consumers who suffer financial or other losses due to Ticketmaster's service failures, third-party fraud facilitated through the platform, or data security incidents face significant limitations on their ability to recover damages beyond the cost of their tickets.
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"To the maximum extent permitted by applicable law, Ticketmaster shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Services; (ii) any conduct or content of any third party on the Services; (iii) any content obtained from the Services; or (iv) unauthorized access, use or alteration of your transmissions or content.Excerpt from Ticketmaster's Terms of Use
(1) REGULATORY LANDSCAPE: Limitation of liability clauses are generally enforceable under US contract law but are subject to public policy constraints.
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If something goes wrong, such as a data breach, a fraudulent ticket, or a service outage before a major event, this clause limits the financial remedies you can seek from Ticketmaster, even for significant losses.
Consumers who suffer financial or other losses due to Ticketmaster's service failures, third-party fraud facilitated through the platform, or data security incidents face significant limitations on their ability to recover damages beyond the cost of their tickets.
ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.
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