Ticketmaster Terms of Use

This is the Ticketmaster and Live Nation Terms of Use governing all purchases, account use, ticket transfers, and marketplace activity across ticketmaster.com, livenation.com, and related platforms. The most operationally significant provision is the mandatory arbitration clause requiring all disputes to be resolved through individual JAMS arbitration rather than in court, with a class action waiver applying to all claims not filed before August 12, 2025, and a $250 consumer filing fee with Ticketmaster covering remaining JAMS costs. The terms also assert a perpetual, irrevocable, worldwide, royalty-free license over any content users post, including the right to incorporate that content into advertisements and distribute it to third parties.

These Terms of Use, effective August 12, 2025, govern all use of Live Nation and Ticketmaster's websites, mobile applications, and marketplace services, including the purchase, possession, sale, and transfer of tickets and associated products, and incorporate by reference six additional policies covering purchases, resale, travel, transfers, resellers, and privacy. The agreement states that disputes must be resolved through binding individual arbitration administered by JAMS, with a mandatory class action waiver applying to all disputes not already filed and pending as of August 12, 2025, and requires a pre-arbitration informal dispute resolution process including a teleconference or videoconference meet-and-confer within 60 days of written notice. The agreement asserts a perpetual, royalty-free, worldwide, irrevocable, sublicensable license over all user-submitted content for any purpose including incorporation into advertisements, and limits Ticketmaster's total liability to the greater of $100 or amounts paid in the past 12 months; the breadth of the content license and the liability cap may be subject to applicable consumer protection law constraints depending on jurisdiction. The arbitration clause expressly invokes the Federal Arbitration Act and designates JAMS Streamlined Arbitration Rules, with specific provisions addressing mass arbitration scenarios defined as 75 or more similar demands, and references California Code of Civil Procedure sections governing arbitrator selection; the document engages CCPA, FTC Act consumer protection frameworks, and state arbitration law constraints, with California, EU, and other jurisdictions potentially limiting enforceability of specific provisions. Compliance teams should note that the updated arbitration agreement applies retroactively to all disputes not yet filed as of August 12, 2025, that the content license grant is unusually broad in scope, and that the $100 liability floor may interact with statutory damages regimes in various jurisdictions.

The agreement establishes mandatory individual arbitration administered by JAMS as the exclusive dispute resolution mechanism for all claims arising after August 12, 2025, with a class action waiver that applies to all users who continue using the Marketplace. Under these terms, Ticketmaster's total financial liability to any individual user is capped at the greater of $100 or amounts paid in the prior 12 months, regardless of the nature of the claim, subject to applicable law limitations. You can opt out of mobile marketing messages at any time by replying STOP to any message or emailing texthelp@ticketmaster.com with your mobile number.