Ticketmaster Terms of Use

This document governs all use of Ticketmaster's websites, mobile applications, and ticketing services, establishing a binding contract between users and Ticketmaster LLC (a Live Nation Entertainment subsidiary) upon access or use. The agreement states that users must agree to binding individual arbitration and waive their right to participate in class action lawsuits, and the terms authorize Ticketmaster to charge non-refundable service fees and order processing fees on top of face-value ticket prices. The mandatory arbitration clause and class action waiver are notable provisions that substantially restrict users' access to courts for dispute resolution; additionally, the agreement asserts broad rights to cancel, refuse, or limit ticket orders at Ticketmaster's discretion, which is operationally significant given Ticketmaster's dominant market position in live event ticketing. The terms engage the Federal Arbitration Act, FTC consumer protection frameworks, and California consumer protection law (including CCPA); California residents and other state residents may have additional statutory rights that interact with the agreement's arbitration and data provisions, and the enforceability of specific clauses may vary by jurisdiction.