Ticketmaster · Ticketmaster Terms of Use · View original document ↗

Class Action Waiver

High severity Common · 86 of 343 platforms
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Document Record

What it is

You cannot band together with other Ticketmaster customers to bring a group lawsuit or class action — every dispute must be pursued individually, which makes it economically impractical to challenge small overcharges or widespread policy violations.

This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause establishes a structural limitation on dispute resolution by eliminating the procedural mechanism of class actions. It operates to channel all claims into individual proceedings, which affects how disputes can be aggregated or collectively resolved.

Consumer impact (what this means for users)

This waiver means that even if Ticketmaster overcharges millions of customers by a small amount each — a classic class action scenario — no group of consumers can pool resources to sue collectively, making legal redress practically impossible for low-value individual claims.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Within 30 days
    The class action waiver is tied to the arbitration agreement. To preserve your class action rights, opt out of arbitration in writing within 30 days of account creation using the process described in the arbitration section of the Terms of Use.

How other platforms handle this

Teachable Medium

You and Teachable agree to resolve any disputes through final and binding arbitration, except as set forth under Exceptions to Agreement to Arbitrate below. You also agree that disputes will only be resolved on an individual basis and not as a class, consolidated, or representative action.

Substack Medium

Any dispute arising from or relating to the subject matter of these Terms shall be finally settled by arbitration in San Francisco County, California, in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. ("JAMS") then in effect, by ...

Netflix Medium

WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND NETFLIX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, where permitted under the applicable law, unless ...

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▸ View Original Clause Language DOCUMENT RECORD
"
YOU AND TICKETMASTER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

— Excerpt from Ticketmaster's Ticketmaster Terms of Use

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

REGULATORY FRAMEWORK: The class action waiver is enforced under the FAA per Concepcion, 563 U.S. 333 (2011) and Epic Systems Corp. v. Lewis, 584 U.S. 497 (2018). California's Discover Bank rule was preempted by Concepcion, but the McGill rule (2017) preserves the right to seek public injunctive relief in arbitration or court, limiting the waiver's scope for UCL/CLRA claims. The FTC Act Section 5 and state UDAP statutes remain relevant enforcement vectors.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC has jurisdiction over unfair or deceptive consumer contract practices, including class action waivers that may prevent consumers from obtaining meaningful redress for widespread fee overcharges.
    File a complaint →
  • State AG
    State Attorneys General, particularly in California, have authority to bring enforcement actions under state UDAP statutes that may not be foreclosed by the class action waiver, including UCL public injunctive relief claims.
    File a complaint →

Applicable regulations

FAA
United States Federal

Provision details

Document information
Document
Ticketmaster Terms of Use
Entity
Ticketmaster
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
May 7, 2026
Record ID
CA-P-005216
Document ID
CA-D-00283
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
69a9188981212b9f2b5131f188f1f5a6107d5f4f18151c8c1b082a888a9f71f3
Analysis generated
May 7, 2026 17:26 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Ticketmaster
Document: Ticketmaster Terms of Use
Record ID: CA-P-005216
Captured: 2026-05-07 17:26:01 UTC
SHA-256: 69a9188981212b9f…
URL: https://conductatlas.com/platform/ticketmaster/ticketmaster-terms-of-use/class-action-waiver/
Accessed: June 28, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Ticketmaster's Class Action Waiver clause do?

This clause establishes a structural limitation on dispute resolution by eliminating the procedural mechanism of class actions. It operates to channel all claims into individual proceedings, which affects how disputes can be aggregated or collectively resolved.

How does this clause affect you?

This waiver means that even if Ticketmaster overcharges millions of customers by a small amount each — a classic class action scenario — no group of consumers can pool resources to sue collectively, making legal redress practically impossible for low-value individual claims.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 86 platforms. See the full comparison.

Is ConductAtlas affiliated with Ticketmaster?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ticketmaster.