Ticketmaster · Ticketmaster Terms of Use · View original document ↗

Class Action Waiver

High severity Common · 74 of 325 platforms
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Document Record

What it is

You cannot band together with other Ticketmaster customers to bring a group lawsuit or class action — every dispute must be pursued individually, which makes it economically impractical to challenge small overcharges or widespread policy violations.

This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Class actions are the primary legal mechanism consumers use to challenge systemic corporate wrongdoing such as hidden fees or widespread data breaches; waiving this right means Ticketmaster faces no collective accountability mechanism from its user base.

Consumer impact (what this means for users)

This waiver means that even if Ticketmaster overcharges millions of customers by a small amount each — a classic class action scenario — no group of consumers can pool resources to sue collectively, making legal redress practically impossible for low-value individual claims.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Within 30 days
    The class action waiver is tied to the arbitration agreement. To preserve your class action rights, opt out of arbitration in writing within 30 days of account creation using the process described in the arbitration section of the Terms of Use.

How other platforms handle this

Unity High

YOU AND UNITY AGREE THAT ANY DISPUTE, CLAIM OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION OR VALIDITY THEREOF OR THE USE OF THE SERVICES (COLLECTIVELY, "DISPUTES") WILL BE SETTLED BY BINDING ARBITRATION, EXCEPT THAT EACH PARTY RETAIN...

OpenAI High

CLASS ACTION WAIVER. You and OpenAI agree that any claims must be brought in your respective individual capacities, and not as a plaintiff or class member in any purported class or representative proceeding. Unless we agree otherwise, the arbitrator may not consolidate more than one person's claims....

Lime High

YOU AND LIME AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

See all platforms with this clause type →

Monitoring

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▸ View Original Clause Language DOCUMENT RECORD
"
YOU AND TICKETMASTER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

— Excerpt from Ticketmaster's Ticketmaster Terms of Use

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

REGULATORY FRAMEWORK: The class action waiver is enforced under the FAA per Concepcion, 563 U.S. 333 (2011) and Epic Systems Corp. v. Lewis, 584 U.S. 497 (2018). California's Discover Bank rule was preempted by Concepcion, but the McGill rule (2017) preserves the right to seek public injunctive relief in arbitration or court, limiting the waiver's scope for UCL/CLRA claims. The FTC Act Section 5 and state UDAP statutes remain relevant enforcement vectors.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC has jurisdiction over unfair or deceptive consumer contract practices, including class action waivers that may prevent consumers from obtaining meaningful redress for widespread fee overcharges.
    File a complaint →
  • State AG
    State Attorneys General, particularly in California, have authority to bring enforcement actions under state UDAP statutes that may not be foreclosed by the class action waiver, including UCL public injunctive relief claims.
    File a complaint →

Applicable regulations

FAA
United States Federal

Provision details

Document information
Document
Ticketmaster Terms of Use
Entity
Ticketmaster
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
May 7, 2026
Record ID
CA-P-005216
Document ID
CA-D-00283
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
69a9188981212b9f2b5131f188f1f5a6107d5f4f18151c8c1b082a888a9f71f3
Analysis generated
May 7, 2026 17:26 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Ticketmaster
Document: Ticketmaster Terms of Use
Record ID: CA-P-005216
Captured: 2026-05-07 17:26:01 UTC
SHA-256: 69a9188981212b9f…
URL: https://conductatlas.com/platform/ticketmaster/ticketmaster-terms-of-use/class-action-waiver/
Accessed: May 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Ticketmaster's Class Action Waiver clause do?

Class actions are the primary legal mechanism consumers use to challenge systemic corporate wrongdoing such as hidden fees or widespread data breaches; waiving this right means Ticketmaster faces no collective accountability mechanism from its user base.

How does this clause affect you?

This waiver means that even if Ticketmaster overcharges millions of customers by a small amount each — a classic class action scenario — no group of consumers can pool resources to sue collectively, making legal redress practically impossible for low-value individual claims.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 74 platforms. See the full comparison.

Is ConductAtlas affiliated with Ticketmaster?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ticketmaster.