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Users who opt into mobile messaging authorize Ticketmaster to send recurring automated marketing messages to their mobile number, and separately authorize their wireless carrier to disclose account and device information to Ticketmaster for identity verification and fraud investigation purposes.
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The provision includes an authorization for wireless carriers to disclose user account and device information to Ticketmaster, which is a disclosure mechanism distinct from Ticketmaster's own data collection and may not be prominently visible to users who enroll in mobile messaging primarily for event alerts. The opt-out process specifies up to 10 days for removal from the messaging database.
Users who opt into mobile messaging authorize both automated recurring messages from Ticketmaster and a separate disclosure of wireless account and device data from their carrier to Ticketmaster for fraud and identity verification purposes. Users may opt out at any time by replying STOP or emailing texthelp@ticketmaster.com, with removal taking up to 10 days.
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"If you choose to receive these mobile messages, you agree that we may send recurring messages (including by automated technology) to the mobile phone number you provided when you signed up, including for advertising or marketing purposes, subject to message and data rates that may be charged by your wireless carrier. However, your consent is never required as a condition of purchasing anything from us. We are not responsible for the accuracy of any information displayed in our messages, for any misdelivery or untimely delivery of messages, or for your deletion of or failure to store any messages from us. You authorize your wireless carrier to disclose certain information about your account and device to us to investigate identity verification and fraud with respect to your transactions with us.Excerpt from Ticketmaster's Terms of Use
1. REGULATORY LANDSCAPE: The Telephone Consumer Protection Act (TCPA) governs automated mobile marketing messages, including consent requirements and opt-out obligations. The FTC Act and FCC regulations engage with automated message disclosures and opt-out mechanisms. The carrier data disclosure authorization may also engage applicable state privacy statutes, including the CCPA for California residents, depending on the categories of carrier data disclosed. 2. GOVERNANCE EXPOSURE: Medium. The carrier disclosure authorization, which permits wireless carriers to share account and device information with Ticketmaster for fraud and identity purposes, is a distinct data flow that may not be captured in standard data mapping exercises focused solely on Ticketmaster's own data collection. The TCPA's requirements for prior express written consent to automated marketing messages are a standard compliance obligation. 3. JURISDICTION FLAGS: California residents may have CCPA rights with respect to carrier-disclosed data once it is received by Ticketmaster, depending on how that data is categorized and used. Illinois' Biometric Information Privacy Act does not directly engage with this provision, but identity verification mechanisms should be assessed if biometric data is involved in that process. 4. CONTRACT AND VENDOR IMPLICATIONS: The carrier disclosure authorization implicates contractual arrangements between Ticketmaster and wireless carriers; procurement teams should confirm that those arrangements align with the disclosed purposes of identity verification and fraud investigation. 5. COMPLIANCE CONSIDERATIONS: Compliance teams should confirm that the TCPA prior express written consent mechanism is implemented at the point of mobile number enrollment, that the opt-out process meets the 10-day removal timeline stated in the document, and that carrier-disclosed data is included in data mapping and CCPA/GDPR processing inventories.
The provision includes an authorization for wireless carriers to disclose user account and device information to Ticketmaster, which is a disclosure mechanism distinct from Ticketmaster's own data collection and may not be prominently visible to users who enroll in mobile messaging primarily for event alerts. The opt-out process specifies up to 10 days for removal from the messaging database.
Users who opt into mobile messaging authorize both automated recurring messages from Ticketmaster and a separate disclosure of wireless account and device data from their carrier to Ticketmaster for fraud and identity verification purposes. Users may opt out at any time by replying STOP or emailing texthelp@ticketmaster.com, with removal taking up to 10 days.
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