The agreement limits Ticketmaster's total liability per user to the greater of $100 or amounts paid in the prior 12 months, excludes all indirect, incidental, punitive, and consequential damages, and includes a broad waiver of personal injury and death claims including those arising from communicable disease contracted at an event.
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a monetary ceiling on all claims against Ticketmaster and Live Nation, including claims arising from ticket purchases, marketplace use, and event attendance, and asserts a pre-event waiver of personal injury and wrongful death claims on behalf of both the user and any accompanying minor. The personal injury and death waiver, and the waiver on behalf of accompanying minors, may face enforceability constraints in jurisdictions that limit pre-event liability waivers or prohibit parents from waiving minors' claims.
Interpretive note: Enforceability of the personal injury and death waiver, including the communicable disease provision and the waiver on behalf of minors, varies significantly by jurisdiction and may be limited by applicable law in ways not reflected in the document text.
Under this clause, the maximum financial recovery available to a user against Ticketmaster is capped at $100 or prior 12 months of payments, whichever is greater, for all claims including those arising from marketplace transactions. The agreement also asserts a waiver of personal injury and death claims, including communicable disease claims, for both the user and any minor they bring to an event.
Cross-platform context
See how other platforms handle Limitation of Liability and Liability Cap and similar clauses.
Compare across platforms →"We are not liable for attorneys' fees or for indirect, incidental, special, punitive, or consequential damages of any type (including, without limitation, attorneys' fees). You voluntarily assume all risks incidental to the event for which the ticket is issued (whether occurring before, during, or after the event). You waive any claims for personal injury or death—including (without limitation) as a result of any communicable disease or illness, even if you CONTRACTED it while attending an event—against us, management, facilities, VENUES, leagues, artists, PROMOTERS, other participants, and all our respective parents, affiliated entities, agents, officers, directors, owners, and employees on behalf of yourself and any accompanying minor. Our total liability arising out of or relating to the Terms or your use of the Marketplace is limited to the greater of (1) $100 or (2) the amount you have paid us in the past 12 months.Excerpt from Ticketmaster's Terms of Use
1.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
This provision establishes a monetary ceiling on all claims against Ticketmaster and Live Nation, including claims arising from ticket purchases, marketplace use, and event attendance, and asserts a pre-event waiver of personal injury and wrongful death claims on behalf of both the user and any accompanying minor. The personal injury and death waiver, and the waiver on behalf of accompanying …
Under this clause, the maximum financial recovery available to a user against Ticketmaster is capped at $100 or prior 12 months of payments, whichever is greater, for all claims including those arising from marketplace transactions. The agreement also asserts a waiver of personal injury and death claims, including communicable disease claims, for both the user and any minor they bring …
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ticketmaster.