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The agreement authorizes Ticketmaster to terminate or suspend accounts at any time for any reason, cancel existing orders and tickets, and deny future access, and specifies that users may not receive refunds for fees related to tickets canceled due to code of conduct violations.
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that account termination for code of conduct violations may result in ticket cancellation without refund, and that Ticketmaster may take enforcement action against accounts it believes are associated with a violating user even without confirmed identity of that user. The broad 'for any reason' termination right, combined with the no-refund consequence for conduct violations, creates material financial exposure for consumers whose accounts are terminated.
Under this clause, Ticketmaster may cancel a consumer's tickets and deny a refund if the account is terminated for code of conduct reasons, and may also cancel tickets associated with third parties believed to be acting in concert with the violating user. The agreement also authorizes permanent re-registration bans by name and email address.
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"We may terminate or suspend your account and/or your access to the Marketplace at any time, for any reason. In addition, if we have reason to believe that you violated these Terms or any of our Other Policies, we may: (1) prevent you from using the Marketplace or re-registering under a different name or email address; (2) cancel any order or purchase acquired through your account; (3) refuse to honor pending and future purchases, ticket postings, or sales made from any account we believe may be associated with you; (4) cancel a ticket or ticket order associated with any person we believe to be acting with you; and/or (5) exercise any other remedy available to us under the law and/or this agreement consistent with Section 14, below. Further, if we terminate your account due to misuse of the Marketplace or breach of the Code of Conduct, all licenses granted to you under the Terms or our Other Policies will terminate automatically, and you may not be refunded for any fees related to any tickets that are canceled.Excerpt from Ticketmaster's Terms of Use
1. REGULATORY LANDSCAPE: The FTC Act and state consumer protection statutes may engage with the no-refund consequence of account termination, particularly where termination occurs without adequate notice or where the underlying code of conduct violation is disputed. CCPA may engage with the data retention and deletion obligations triggered by account termination, given the provision that user content may but need not be deleted upon account closure. 2. GOVERNANCE EXPOSURE: Medium. The 'for any reason' termination right is common in platform terms, but the combination of ticket cancellation without refund and re-registration prohibition creates compounding financial and access consequences that may warrant scrutiny under consumer protection frameworks in jurisdictions with stronger protections. 3. JURISDICTION FLAGS: EU consumer protection directives and UK Consumer Rights Act generally require that contract termination for cause be based on material breach and provide for consumer remedies including refunds; the broad 'for any reason' termination and no-refund provisions may not be fully enforceable against EU and UK consumers. California's consumer protection statutes may also limit the scope of no-refund provisions tied to disputed conduct determinations. 4. CONTRACT AND VENDOR IMPLICATIONS: The provision authorizing cancellation of tickets associated with persons 'believed to be acting with' the violating user creates potential liability exposure for event organizers and venues who may be affected by mass cancellations; B2B contracts with Ticketmaster should address this scenario. The automatic termination of all licenses upon account termination for misconduct may also affect resellers and event organizers operating under the Reseller Policy. 5. COMPLIANCE CONSIDERATIONS: Compliance teams should assess whether the no-refund consequence of conduct-based termination is adequately disclosed at the point of purchase and whether it satisfies consumer disclosure requirements in applicable jurisdictions. The provision permitting deletion or retention of user content post-termination at Ticketmaster's discretion should be mapped against GDPR Article 17 erasure obligations for EU users.
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This provision establishes that account termination for code of conduct violations may result in ticket cancellation without refund, and that Ticketmaster may take enforcement action against accounts it believes are associated with a violating user even without confirmed identity of that user. The broad 'for any reason' termination right, combined with the no-refund consequence for conduct violations, creates material financial …
Under this clause, Ticketmaster may cancel a consumer's tickets and deny a refund if the account is terminated for code of conduct reasons, and may also cancel tickets associated with third parties believed to be acting in concert with the violating user. The agreement also authorizes permanent re-registration bans by name and email address.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ticketmaster.