The agreement authorizes Ticketmaster to terminate or suspend accounts at any time for any reason, cancel existing orders and tickets, and deny future access, and specifies that users may not receive refunds for fees related to tickets canceled due to code of conduct violations.
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that account termination for code of conduct violations may result in ticket cancellation without refund, and that Ticketmaster may take enforcement action against accounts it believes are associated with a violating user even without confirmed identity of that user. The broad 'for any reason' termination right, combined with the no-refund consequence for conduct violations, creates material financial exposure for consumers whose accounts are terminated.
Under this clause, Ticketmaster may cancel a consumer's tickets and deny a refund if the account is terminated for code of conduct reasons, and may also cancel tickets associated with third parties believed to be acting in concert with the violating user. The agreement also authorizes permanent re-registration bans by name and email address.
Cross-platform context
See how other platforms handle Account Termination and Ticket Revocation and similar clauses.
Compare across platforms →"We may terminate or suspend your account and/or your access to the Marketplace at any time, for any reason. In addition, if we have reason to believe that you violated these Terms or any of our Other Policies, we may: (1) prevent you from using the Marketplace or re-registering under a different name or email address; (2) cancel any order or purchase acquired through your account; (3) refuse to honor pending and future purchases, ticket postings, or sales made from any account we believe may be associated with you; (4) cancel a ticket or ticket order associated with any person we believe to be acting with you; and/or (5) exercise any other remedy available to us under the law and/or this agreement consistent with Section 14, below. Further, if we terminate your account due to misuse of the Marketplace or breach of the Code of Conduct, all licenses granted to you under the Terms or our Other Policies will terminate automatically, and you may not be refunded for any fees related to any tickets that are canceled.Excerpt from Ticketmaster's Terms of Use
1.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
This provision establishes that account termination for code of conduct violations may result in ticket cancellation without refund, and that Ticketmaster may take enforcement action against accounts it believes are associated with a violating user even without confirmed identity of that user. The broad 'for any reason' termination right, combined with the no-refund consequence for conduct violations, creates material financial …
Under this clause, Ticketmaster may cancel a consumer's tickets and deny a refund if the account is terminated for code of conduct reasons, and may also cancel tickets associated with third parties believed to be acting in concert with the violating user. The agreement also authorizes permanent re-registration bans by name and email address.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ticketmaster.