The agreement requires all disputes between users and Ticketmaster or Live Nation to be resolved through binding individual arbitration administered by JAMS, waiving both jury trial rights and the ability to participate in class action proceedings, with limited exceptions for small claims court.
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes JAMS individual arbitration as the exclusive dispute resolution mechanism for all claims not already filed before August 12, 2025, and applies to all products and services sold through or by Ticketmaster regardless of when the underlying dispute arose. The clause expressly invokes the Federal Arbitration Act, designates federal law as governing, and excludes state arbitration laws from applying.
Expanded scope to explicitly cover all products and services sold through Ticketmaster and disputes arising at any time, with enhanced formatting and emphasis via capitalization.
View full change record →Under this clause, consumers who continue using the Ticketmaster Marketplace after August 12, 2025 are bound to resolve all new disputes through individual JAMS arbitration rather than in court, and may not participate in class action lawsuits or class arbitrations. The agreement provides a small claims court exception for claims within that court's jurisdiction, available in the user's county of residence or Los Angeles County Superior Court.
How other platforms handle this
If, however, this Class Action Waiver is deemed invalid or unenforceable with respect to a particular Dispute...neither you nor Chegg will be entitled to arbitration of such Dispute.
the arbitration provider, National Arbitration and Mediation ("NAM"), shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms...were fully satisfied.
Neither you nor we may elect arbitration of any claims seeking only individualized relief asserted by you or us in small claims court, so long as the action remains in that court and is not removed or appealed de novo...
"MANDATORY ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. THE PARTIES AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY DISPUTE, CLAIM, OR CONTROVERSY RELATING IN ANY WAY TO THE TERMS OR YOUR USE OF THE Marketplace, which includes all PRODUCTS OR SERVICES SOLD, DISTRIBUTED, ISSUED, OR SERVICED BY OR THROUGH US—IRRESPECTIVE OF WHEN THAT DISPUTE, CLAIM, OR CONTROVERSY AROSE—WILL BE RESOLVED SOLELY BY BINDING ARBITRATION AS SET FORTH IN THE TERMS, RATHER THAN IN COURT. BY AGREEING TO ARBITRATION, THE PARTIES AGREE TO WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT YOU AND WE MAY BRING CLAIMS AGAINST EACH OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS PROCEEDING.Excerpt from Ticketmaster's Terms of Use
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This provision establishes JAMS individual arbitration as the exclusive dispute resolution mechanism for all claims not already filed before August 12, 2025, and applies to all products and services sold through or by Ticketmaster regardless of when the underlying dispute arose. The clause expressly invokes the Federal Arbitration Act, designates federal law as governing, and excludes state arbitration laws from …
Under this clause, consumers who continue using the Ticketmaster Marketplace after August 12, 2025 are bound to resolve all new disputes through individual JAMS arbitration rather than in court, and may not participate in class action lawsuits or class arbitrations. The agreement provides a small claims court exception for claims within that court's jurisdiction, available in the user's county of …
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