Ticketmaster can cancel your ticket order for any reason, including if it suspects your purchase violated any of its rules, with the decision entirely at Ticketmaster's discretion.
This analysis describes what Ticketmaster's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This broad cancellation right means a legitimate purchase could be cancelled without a clear explanation or appeal process, leaving you without tickets and potentially without timely recourse before an event.
Interpretive note: The practical scope of the cancellation right depends on how Ticketmaster exercises it; applicable state consumer protection law may impose good faith constraints not reflected in the agreement language.
Merged into expanded Account Termination provision in current version.
View full change record →Consumers risk having confirmed orders cancelled by Ticketmaster unilaterally, which can be particularly harmful for high-demand events where replacement tickets may not be available or may cost significantly more on the secondary market.
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"We reserve the right to cancel any order or ticket purchase at our sole discretion, including orders that we believe were purchased for resale, orders that appear to have been placed using automated means, or orders that appear to violate these Terms. In our sole discretion, we may also refuse or cancel orders for any reason.Excerpt from Ticketmaster's Terms of Use
(1) REGULATORY LANDSCAPE: Unilateral cancellation rights in consumer contracts may be evaluated under the FTC Act's unfairness standard if they are applied in a manner that causes substantial consumer injury without adequate justification.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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This broad cancellation right means a legitimate purchase could be cancelled without a clear explanation or appeal process, leaving you without tickets and potentially without timely recourse before an event.
Consumers risk having confirmed orders cancelled by Ticketmaster unilaterally, which can be particularly harmful for high-demand events where replacement tickets may not be available or may cost significantly more on the secondary market.
ConductAtlas has identified this type of provision across 265 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ticketmaster.