Ticketmaster Privacy Policy — Ticketmaster

10 Total

3 High severity

7 Medium severity

0 Low severity

Summary

Ticketmaster's privacy policy explains what personal information they collect when you buy tickets, browse their site, or contact customer support — including your name, address, payment details, location, and browsing behavior. They share this information with event organizers, advertising partners, and fraud detection services, and may use it to send you marketing messages. You have rights to access, correct, or delete your data, and you can opt out of marketing and personalization through your account settings.

Technical Summary

Ticketmaster's Privacy Policy governs the collection, use, storage, and sharing of personal information across its global ticketing platform, including data collected during ticket purchases, account creation, website/app usage, customer support interactions, and secondary market sales. The policy establishes legal bases for processing under contract performance, legitimate interests, and consent, and identifies sharing relationships with Event Partners (artists, promoters, venues), Commercial Partners, fraud screening providers (Forter), advertising partners, and government authorities. Users are granted rights including access, correction, deletion, portability, and marketing opt-out, with jurisdiction-specific supplements for California (CCPA/CPRA), EU/UK (GDPR), Australia, and other regions. The policy also discloses profiling and personalization activities, use of tracking technologies (cookies, GPS, web beacons), and collection of sensitive data including health/accessibility information and identity documents for secondary market sellers.

Institutional Analysis

This policy engages GDPR (EU/UK), CCPA/CPRA (California), and equivalent frameworks in Australia and other jurisdictions, requiring legal bases for each processing activity and documented data subject rights mechanisms. Compliance teams should note the broad definition of Event Partners and Commerc…

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Evidence Provenance

Captured March 19, 2026 15:06 UTC

Document ID CA-D-000284

Version ID CA-V-000186

Source URL https://www.ticketmaster.com/h/privacy.html

Wayback Machine View archived versions →

SHA-256 afb33a07e0c0e9031caafa9b05afbeb5103a8310d39cd11a0569834be8972233

✓ Snapshot stored ✓ Text extracted ✓ Change verified ✓ Cryptographically signed

Change Timeline

March 19, 2026 — Initial capture

First snapshot archived

afb33a07…

High Severity — 3 provisions

Data Sharing with Event Partners
When you buy a ticket, Ticketmaster shares your personal information — including contact details and purchase data — with the artist, promoter, venue, or record label associated with that event.

Added March 20, 2026
Identity Document Collection for Secondary Market Sellers
If you sell tickets on Ticketmaster, the payment services provider collects government-issued ID and potentially tax identification numbers from you as part of Know Your Customer (KYC) requirements.

Added March 20, 2026
Health and Accessibility Data Collection
If you purchase accessible tickets or have accessibility requirements, Ticketmaster collects details about your health or disability needs, and in some markets may require you to validate those needs.

Added March 20, 2026

Medium Severity — 7 provisions

Profiling and Personalization by Default
Ticketmaster builds a user profile based on your purchase history, browsing behavior, favorite artists, and event attendance, and uses this to personalize recommendations and communications unless you opt out.

Added March 20, 2026
Third-Party Fraud Screening via Forter
Ticketmaster shares your personal information with Forter, Inc., a third-party fraud detection company, which processes your data under its own privacy policy.

Added March 20, 2026
Marketing Communications by Multiple Channels
Ticketmaster may contact you about upcoming events and offers via email, SMS, push notifications, and social media, subject to your preferences, which you can update at any time.

Added March 20, 2026
Jurisdiction-Specific Rights (California CCPA/CPRA and EU/UK GDPR)
California residents have rights under CCPA/CPRA to know, delete, correct, and opt out of the sale or sharing of their personal information; EU and UK users have similar rights under GDPR including data portability and the right to object to processing.

Added March 20, 2026
Cookies and Tracking Technologies
Ticketmaster uses cookies, web beacons, GPS, and WiFi tracking on its websites and apps to collect information about your device, location, IP address, and browsing behavior, including via third-party content served on its pages.

Added March 20, 2026
Data Sharing with Commercial Partners
Ticketmaster shares your personal information with Commercial Partners — third-party companies providing travel packages, sponsorships, or exclusive presales — sometimes with your permission and sometimes as necessary to deliver contracted services.

Added March 20, 2026
Geodemographic Data Collection and Use
Ticketmaster collects or sources from third-party advertising and marketing partners demographic information such as your age range, gender, and interests to personalize its services, subject to your choices.

Added March 20, 2026