You agree to protect and reimburse T-Mobile for any legal costs or damages that arise from your use of T-Mobile's services, including claims made by third parties against T-Mobile because of how you use the service.
This analysis describes what T-Mobile's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This indemnification clause establishes a cost-shifting mechanism whereby users assume legal defense obligations and liability exposure for claims related to their service usage, contractual compliance, or regulatory violations. The provision broadens T-Mobile's protection by covering not only direct account holders but also secondary users and authorized persons, reducing the company's direct litigation and settlement costs.
The updated terms expand T-Mobile's authority to suspend or terminate service by explicitly including theft and unlawful conduct as grounds for suspension or service denial, beyond the previously stated prohibited uses. The agreement also clarifies that price commitments embedded in Rate Plans do not automatically extend to new technologies, features, or services unless expressly stated, meaning customers cannot assume their locked price applies if T-Mobile introduces new offerings. Additionally, the terms now state that reconnection or restoration of service after suspension may incur a fee. These changes modify the conditions under which service can be interrupted and the predictability of pricing as services evolve.
View change record →Previous version titled 'Indemnification Obligation' with no excerpt; current version renamed to 'Customer Indemnification Obligation' and now provides full explicit language.
View full change record →Consumers bear indemnification obligations for third-party claims arising from their service use, creating potential financial exposure beyond the cost of their service plan in scenarios involving misuse or disputed conduct.
How other platforms handle this
Any access to or use of the Services or goods through your account by others, including your spouse, dependents, Recipients, and any access by AI Agents you enable or that operate on your behalf...
You agree that the provisions in this section will survive any termination of your Account, the Agreement and/or your access to the Services.
These indemnity obligations shall survive any expiration or termination of your relationship with Chegg.
"You agree to defend, indemnify, and hold us and our directors, officers, and employees harmless from any claims arising out of use of the Services, Products, or Devices, breach of the Agreement, or violation of any laws or regulations, or the rights of any third party by you, any person on your account, and any person you allow to use the Services, Products, or Devices.Excerpt from T-Mobile's Terms and Conditions
Broad consumer indemnification obligations raise enforceability concerns under unconscionability doctrine in many states; compliance and legal teams reviewing business-to-consumer contracts should assess whether such clauses survive scrutiny under applicable state consumer protection statutes.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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This indemnification clause establishes a cost-shifting mechanism whereby users assume legal defense obligations and liability exposure for claims related to their service usage, contractual compliance, or regulatory violations. The provision broadens T-Mobile's protection by covering not only direct account holders but also secondary users and authorized persons, reducing the company's direct litigation and settlement costs.
Consumers bear indemnification obligations for third-party claims arising from their service use, creating potential financial exposure beyond the cost of their service plan in scenarios involving misuse or disputed conduct.
ConductAtlas has identified this type of provision across 228 platforms. See the full comparison.
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