Provision record
T-Mobile · T-Mobile Terms and Conditions · View original document ↗

Customer Must Remove Sensitive Data Before Relinquishing Device

Common · 277 of 343 platforms
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This analysis describes what T-Mobile's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

Medium Jul 14, 2026

The updated terms remove prior language stating that if a promotional rate plan customer qualifies for a price-related promotion, T-Mobile will not increase monthly recurring charges except per promotion terms. The revised language now states that price commitments do not extend to new technologies, features, or services unless expressly stated otherwise. This means promotional customers may face price increases for new services or technologies not explicitly covered by their original promotion. Additionally, T-Mobile expanded grounds for service termination to include theft and unlawful conduct, and restructured how account authorization and credentials are managed, requiring authentication of Authorized Users before access is granted.

View change record →

How other platforms handle this

Kling AI

We will verify your identity first before we can fulfill your request. We will respond to your request within the timeframe as required or permitted by the local laws.

Ford

Before accepting a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
you should remove or otherwise safeguard any sensitive or personal data when your Device is out of your possession or control including, but not limited to, when you relinquish, exchange, return, or recycle your Device.

Excerpt from T-Mobile's Terms and Conditions

Provision details

Document information
Document
T-Mobile Terms and Conditions
Entity
T-Mobile
Date stated by the document
Sept. 1, 2026
As printed in T-Mobile’s text (version CA-V-004876), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
March 19, 2026
Text quoted from version
CA-V-004876, captured July 14, 2026
Record ID
CA-P-039105
Document ID
CA-D-000341
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-004876)
71be963db0a5c8bb035cd8e8c6df047894da8e2d886bc078b4a1ef033ece0707
Analysis generated
April 28, 2026 06:04 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-004876, captured July 14, 2026 (checked Oct. 6, 2026)
Citation Record
Entity: T-Mobile
Document: T-Mobile Terms and Conditions
Record ID: CA-P-039105
Version: CA-V-004876
Captured: 2026-07-14 00:52:06 UTC
SHA-256: 71be963db0a5c8bb…
URL: https://conductatlas.com/platform/t-mobile/t-mobile-terms-and-conditions/provision/CA-P-039105/customer-must-remove-sensitive-data-before-relinquishing-device/
Accessed: Oct. 23, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

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Frequently Asked Questions

What does T-Mobile's Customer Must Remove Sensitive Data Before Relinquishing Device clause do?

The clause states: “you should remove or otherwise safeguard any sensitive or personal data when your Device is out of your possession or control including, but not limited to, when you relinquish, exchange, return, or recycle your Device.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 277 platforms. See the full comparison.

Is ConductAtlas affiliated with T-Mobile?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by T-Mobile.