This analysis describes what T-Mobile's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Customers who miss the 60-day deadline to request a refund of disputed taxes or fees related to PPU or assigned location lose the ability to recover those amounts.
The updated terms expand T-Mobile's authority to suspend or terminate service by explicitly including theft and unlawful conduct as grounds for suspension or service denial, beyond the previously stated prohibited uses. The agreement also clarifies that price commitments embedded in Rate Plans do not automatically extend to new technologies, features, or services unless expressly stated, meaning customers cannot assume their locked price applies if T-Mobile introduces new offerings. Additionally, the terms now state that reconnection or restoration of service after suspension may incur a fee. These changes modify the conditions under which service can be interrupted and the predictability of pricing as services evolve.
View change record →Customers disputing PPU-related taxes or fees must submit a refund request within 60 days of the bill date or forfeit that claim.
How other platforms handle this
If Customer pays by credit card, debit card, or other non-invoiced form of payment, Customer will pay all Fees immediately at the end of the Fee Accrual Period or when otherwise charged by Google.
If the rate of such tax changes, DeepL may adjust the rate according to such change in law.
If you do not timely cancel your subscription, your subscription will be renewed at the full price as indicated when the purchase was made, without any additional action by you, and you authorize us to charge your payment method for these amounts.
"if you dispute your PPU or the location we assigned you, and the resulting taxes or fees applied on your bill, you must request a refund of the disputed tax or fee within 60 days of the date of your billExcerpt from T-Mobile's Terms and Conditions
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Customers who miss the 60-day deadline to request a refund of disputed taxes or fees related to PPU or assigned location lose the ability to recover those amounts.
Customers disputing PPU-related taxes or fees must submit a refund request within 60 days of the bill date or forfeit that claim.
ConductAtlas has identified this type of provision across 230 platforms. See the full comparison.
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