What can I do about this clause?

{'method': 'IN_APP', 'recipient': 'https://www.synthesia.io/account', 'difficulty': 'EASY', 'action_type': 'CANCEL_SUBSCRIPTION', 'instructions': 'Log into your Synthesia account and navigate to account or billing settings to cancel your subscription before the renewal date. Cancellation must be completed before the renewal date to avoid being charged for the next period.', 'deadline_days': 30, 'deadline_hours': None}

Which regulatory agencies enforce this type of clause?

{'agency': 'FTC', 'reason': "The FTC's Negative Option Rule and enforcement authority under Section 5 of the FTC Act applies to automatic renewal practices and inadequate cancellation mechanisms in subscription services.", 'complaint_url': 'https://reportfraud.ftc.gov/'}

What is the severity of this clause?

ConductAtlas classifies this Subscription Auto-Renewal and Fee Changes clause as medium severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

Subscription Auto-Renewal and Fee Changes — Synthesia

Share 𝕏 Share in Share 🔒 PDF

What it is

Your Synthesia subscription renews automatically each period, and Synthesia can change its prices with just 30 days' notice — if you don't cancel, you'll be charged the new rate.

Consumer impact (what this means for users)

Business customers are automatically charged for subscription renewals and have only 30 days to cancel after receiving a price increase notice before the new rates apply, requiring active calendar management to avoid unwanted charges at higher prices.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.

Cancel Subscription
Within 30 days
Log into your Synthesia account and navigate to account or billing settings to cancel your subscription before the renewal date. Cancellation must be completed before the renewal date to avoid being charged for the next period.

Cross-platform context

See how other platforms handle Subscription Auto-Renewal and Fee Changes and similar clauses.

Compare across platforms →

Need full compliance memos? See Professional →

Why it matters (compliance & risk perspective)

Customers who miss renewal notices or fee change communications could be locked into a new billing cycle at a higher price with limited recourse for a refund.

View original clause language

Your subscription will automatically renew at the end of each subscription period unless you cancel before the renewal date. Synthesia reserves the right to change its fees at any time by providing you with at least thirty (30) days' prior written notice.

Institutional analysis (Compliance & legal intelligence)

REGULATORY FRAMEWORK: Auto-renewal and fee change provisions engage the FTC's Negative Option Rule (16 CFR Part 425), which requires clear disclosure of automatic renewal terms and easy cancellation mechanisms. UK consumer contract regulations (Consumer Contracts Regulations 2013) impose similar requirements, though these apply primarily to consumer contracts. California's Automatic Renewal Law (ARL, Business and Professions Code §17600) requires clear and conspicuous disclosure of auto-renewal terms for contracts with California residents, including businesses in some contexts.

🔒

Compliance intelligence locked

Regulatory citations, enforcement risk, and due diligence action items.

Watcher $9.99/mo Professional $149/mo

Watcher: regulatory citations. Professional: full compliance memo.

Applicable agencies

FTC

The FTC's Negative Option Rule and enforcement authority under Section 5 of the FTC Act applies to automatic renewal practices and inadequate cancellation mechanisms in subscription services.
File a complaint →

Provision details

Document information

Document

Synthesia Terms of Service

Entity

Synthesia

Document last updated

April 29, 2026

Tracking information

First tracked

April 30, 2026

Last verified

April 30, 2026

Record ID

CA-P-004397

Document ID

CA-D-00471

Evidence Provenance

Source URL

https://www.synthesia.io/terms-of-service

Wayback Machine

View archived versions →

SHA-256

c160c307398b191d34823085b7d2f7605405571da01ba21c03580602a3cc6c1d

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: Synthesia | Document: Synthesia Terms of Service | Record: CA-P-004397
Captured: 2026-04-30 09:49:49 UTC | SHA-256: c160c307398b191d…
URL: https://conductatlas.com/platform/synthesia/synthesia-terms-of-service/subscription-auto-renewal-and-fee-changes/
Accessed: May 2, 2026

Classification

Severity

Medium

Subscription Auto-Renewal and Fee Changes