If a third party sues Synthesia because of something you did or content you created using the platform, you are responsible for covering Synthesia's legal costs and any resulting damages.
This analysis describes what Synthesia's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause means that customers, not Synthesia, bear the financial and legal risk if their AI-generated content causes harm to or generates claims from third parties, including individuals whose likenesses may appear in videos.
Customers who create AI avatar videos that infringe third-party rights, violate consent requirements, or breach the Acceptable Use Policy may be required to pay Synthesia's legal fees and cover any damages awarded against it, creating potentially significant financial exposure.
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Your obligations in Section 6.2 (Indemnification by Customer) of this Agreement will apply to the extent permitted by applicable law, regulation, or procedure.
Your obligations in Section 6.2 (Indemnification by Customer) of this Agreement will apply to the extent permitted by applicable law, regulation, or procedure.
NVIDIA will have no obligation...to indemnify...with respect to any Indemnifiable Claim relating to...NVIDIA's compliance with specifications or instructions of any Customer Indemnitee...
"You will indemnify, defend and hold harmless Synthesia and its officers, directors, employees, agents, successors and assigns from and against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including reasonable attorneys' fees, arising out of or relating to: (i) your breach of this Agreement; (ii) any Customer Content; (iii) your use of the Services; or (iv) the gross negligence or wilful misconduct of you or your personnel.Excerpt from Synthesia's Terms of Service
REGULATORY LANDSCAPE: This provision interacts with GDPR and the EU AI Act where customer content involves personal data or AI-generated human likenesses, as failures to obtain lawful consent for data used in avatars could trigger …
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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This clause means that customers, not Synthesia, bear the financial and legal risk if their AI-generated content causes harm to or generates claims from third parties, including individuals whose likenesses may appear in videos.
Customers who create AI avatar videos that infringe third-party rights, violate consent requirements, or breach the Acceptable Use Policy may be required to pay Synthesia's legal fees and cover any damages awarded against it, creating potentially significant financial exposure.
ConductAtlas has identified this type of provision across 228 platforms. See the full comparison.
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